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Practical Advice For Turning Customer Experience Talk Into Action

By Stacy Sherman posted 12-21-2018 07:44 AM

  

Stacy Sherman Interview on Customer ExperienceAccording to a report released by Field Technologies in November, improving customer experience was reported the #1 strategic initiative for 76 percent of service organizations surveyed. While some of these field service organizations are really embracing CX and implementing a true strategy, others seem to know that CX is something they should be focusing on, so they claim to have a “CX focus” without much actual strategy or action behind it. 

I was recently interviewed by Sarah Nicastro @TheFutureOfFS. I shared my perspective about practical ways of “Turning CX Talk Into Action.” Read interview & get more #CustomerExperience tips to increase your #CX skills 👉🏻https://bit.ly/2BxQVr1
#DoingCXRight


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