According to a
report released by Field Technologies in November, improving customer experience was reported the #1 strategic initiative for 76 percent of service organizations surveyed. While some of these field service organizations are really embracing CX and implementing a true strategy, others seem to know that CX is something they should be focusing on, so they claim to have a “CX focus” without much actual strategy or action behind it.
I was recently interviewed by Sarah Nicastro @TheFutureOfFS. I shared my perspective about practical ways of “Turning #CX Talk Into Action.” Read interview & get more #CustomerExperience tips to increase your #CX skills 👉🏻https://bit.ly/2BxQVr1
#DoingCXRight