The Delta Products shower head exploded. Seriously. Water everywhere in my daughter’s bathroom. A tiny “O-Ring” blew out, leaving a mangled & dangled remnant of a water seal hanging from the shower head.
A call to 1-800-345-DELTA (of course) yielded a live person. Mr. Delta reported no replacement part was available. Mr. Delta then asked for my shipping address so he could send a replacement shower head; free of charge. Even shipping was free. Friends, I didn't even have to prove to Mr. Delta that I even owned a Delta Products showerhead.
Wow.
Mr. Delta said the free shower head would arrive in about 10 business days. The free shower head arrived in three business days. Under promised. Over delivered.
My CXPA Mentor says CX is pursuing, “The right thing to do.”
Delta did the right thing.
So what did Delta hope to gain with their Extreme Customer Experience? (XCX)
- I told my family.
- I told my friends.
- I will tell strangers.
- I will buy Delta Products again.
Because, now I’m a life time member of the “Delta Force.”