As the calendar turns from October to November, transformation is afoot all around the world – from the remembrances of Dia de Muertos to the celebrations of Diwali to the US presidential election to name just a few. There is also continued progress at CXPA toward the strategic goals and plans for the future to achieve our 2032 goal” to ensure global recognition and understanding of Customer Experience as a known, respected professional role and career choice; and as a valued, trusted and preferred business discipline that drives sustainable organizational growth.
Among the moments of progress in the past several months, we celebrate:
· A vibrant, global CX Day celebration
· Recognition of leading CX accomplishments through the CXPA CX Impact Awards and Proven Business Impact Case Studies
· Release of What CEOs Need to Know about CX-EX Balance
· Publication of the CXPA CX Job Seekers Guide
· Recognition of a new online Masters in Customer Experience degree program at Campbellsville University based on the CXPA CX Framework
· Collaboration and celebration of CX excellence through our Global Partners in Advancing CX, Awards International
· A new CCXP Handbook, remote testing options, and recertification experience
We also are happy to report that work for additional future accomplishments:
· Over 100 applications have been received for 2025 CXPA volunteer service (applications open until end of the day November 1)
· Pilot-testing is underway on the CXPA AI tool that will help CXPA members easily access the breadth of CXPA publications
· New courses and other enhancements are coming to www.cxeducation.com
· A new opportunity for CX membership communities to formally collaborate with CXPA will soon be announced
· CX Leaders Advance will be held Monday, April 28th through Wednesday, April 30th in Indianapolis, Indiana, USA.
· Due diligence is underway to modernize the CXPA website and membership management technology in 2025
· Other discussions on potential partnerships to increase focus and understanding of CX throughout the world continue to progress.
Of course, these accomplishments are only possible due to the support and engagement of CXPA members, volunteers, and sponsors. As we enter the month of Thanksgiving, we give thanks for the opportunity to advance CX together.
Your CXPA Team
#2024
#featured