CXPA Need to Know for the Week of November 25

By Joy Wedge posted 18 days ago

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Holiday Office Closure

In honor of Thanksgiving holiday the CXPA offices will close at 2pm Wednesday, November 27 and reopen Monday, December 2.

New CX Course Available: Making Personas and Journeys Data-Driven and Actionable

Are you a CX professional ready to go beyond chasing pain points? Join JourneySpark for an Open House! JourneySpark is launching a new course, —“Making Personas Data-Driven and Actionable,” and is hosting a series of open house Zoom calls perfect for everyone—whether you’ve already completed the course or are curious to learn more before signing up.

What You’ll Get:

· A sneak peek into the course content.
· Live Q&A with course creators.
· Insightful discussions with fellow participants.

Reserve Your Spot Now!

Register for Session 2 on Thursday, December 12 here

Experience what JourneySpark has to offer and see how this course can help you take your CX to the next level. Don't miss out—register for the open house today!

Replay: LinkedIn Live Measuring the Impact of CX

Catch the LinkedIn Live Replay on Measuring the Impact of CX with JourneyTrack Hear tips from Ania Rodriguez, CEO and founder of JourneyTrack on using behavioral indicators as early indicators of CX to impact success as well as more key insights for CX leaders.

Watch Recording Here

Upcoming Events

Get inspired by Toronto's Top CX Success Stories

November 27, 2024
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Artificial Intelligence e Business Application
November 27, 2024
Learn more

Open House: Making Personas and Customer Journeys Data Driven and Actionable
December 12, 2024
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LinkedIn Live: The CX Pro's Role in Maximizing Customer Value
December 12, 2024
Learn more

CXPA Connections Session 1
December 19, 2024 at 11am ET
Learn more

CXPA Connections Session 2
December 19, 2024 at 4pm ET
Learn more

Don't Miss This

Live with CXPA: Measuring the Impact of CX with JourneyTrack

Watch replay here

Observances and Recognitions

National Diabetes Awareness Month
November 2024
Learn more

Thanksgiving
November 28, 2024

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

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Pain point prioritization

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