Blogs

Get the newest career support resource from the CXPA. A 32-page guidebook that covers some of the most pressing issues for job seekers. This guide distills invaluable advice from seasoned CX professionals who have successfully navigated the complexities of CX job markets. It equips you with practical tools and knowledge to excel in your career, whether you're looking for immediate opportunities or long-term growth. 

Download here.

If you are a CXPA member looking to be part of a community of CX job seekers, you can join the CXPA’s community here (CXPA membership and login required). You can also access the job seekers guide companion workbook in the community resource library.

New Guide: What CEOs Need to Know about CX - EX Balance

Customer Experience (CX) and Employee Experience (EX) are hot topics. Provocative thought leadership commentary often ask which should be prioritized by organizational leadership. In August 2024, CXPA gathered senior customer experience leaders from around the world to have a set of online conversations on the Natter conversations platform about these two topics.
We found that the two elements are not in opposition to one another - in fact, leaders must embrace the interrelated duality of CX and EX to unlock sustainable business results. We encourage you to download and share "What CEOs need to Know about CX-EX Balance" to learn more. 

Read More Here

First row, L-R

Shawn Nason | Chief Experience & Innovation Officer | PatientPoint
Emily Bevens, CCXP | Vice President, Client Experience Transformation Partner | BlackRock
Matt Kavanaugh | Director of Customer Success | Neuron7.ai
Rudi Whitaker| Head of Corporate Real Estate – Hospitality | Discovery Limited

Campbellsville University announced the launch of a Masters of Science in Customer Experience based on the CXPA CX Framework. It is a 30-credit hour, fully online ten-course graduate program that you can complete from anywhere in twelve (full-time) to eighteen (part-time) months. The faculty will include Dr. Joseph Michelli, CCXP, CX practitioners, and faculty from the Campbellsville University School of Business. CXPA Members receive a 10% discount on tuition.

Learn more here.

Hispanic Heritage Month
September 15 - October 15, 2024
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Durga Puja 
October 9 - October 13, 2024
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Breast Cancer Awareness Month 
October 2024
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