CXPA Need to Know for the Week of October 7th

By Joy Wedge posted 10-03-2024 09:34 AM

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CX Day 2024 was a unique global celebration, filled with energy and engagement from around the world. The day was packed with activities, spotlighting key announcements and milestones that showcased the growing influence of customer experience. From insightful discussions to innovative ideas, every moment contributed to a truly memorable experience. See highlights here

New Guide: What CEOs Need to Know about CX - EX Balance

Customer Experience (CX) and Employee Experience (EX) are hot topics. Provocative thought leadership commentary often ask which should be prioritized by organizational leadership. In August 2024, CXPA gathered senior customer experience leaders from around the world to have a set of online conversations on the Natter conversations platform about these two topics. We found that the two elements are not in opposition to one another - in fact, leaders must embrace the interrelated duality of CX and EX to unlock sustainable business results. We encourage you to download and share "What CEOs need to Know about CX-EX Balance" to learn more.

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