Blogs

CXPA Need to Know for the Week of August 5

By Joy Wedge posted 08-01-2024 11:03 AM

  
2024 CX Impact Awards Nominations  

CXPA is accepting submissions for its 2024 CX Impact Awards! We invite you to share the CX initiatives you and your team instrumented and their impact on business results, especially operational and financial impacts. By sharing your case study, you'll automatically be entered into CXPA's 2024 CX Impact Awards, with winners announced on CX Day, Tuesday, October 1st.

All case studies will also be considered for inclusion in our publications and educational programming, as well, by earning "CXPA Recognized Case Study" status. For all case studies that meet criteria, we'll work with you to share your story in a way that communicates how your efforts drove business success while also honoring your organization's communication preferences and confidentiality.


Learn more here

CX Impact awards
On the Move - July

Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form.
Here are some CX pros who were recently on the move:

First row, L-R

Jayalakshmi Sudarshan, CCXP | WW Customer Journey Architect, Customer Support F&C | HP
Michael Mallett | Vice President, Product – CX Solutions Strategy | Medallia
Tareq Abdullah Alzahrani | Experience Design Manager | Arab National Bank
Carla Pullen | Loyalty Consultant | Truth Loyalty & CRM

Read more


The CX Leader Pulse 

The CX Leader Pulse aligns with the CXPA’s 10-year goal of tracking the impact of CX on organizations. By gathering and analyzing information on CX programs and their impact, we aim to identify which aspects and activities can significantly enhance the value of CX efforts. Take part in this initiative and contribute to identifying the impact of CX. Your valuable insights will aid in benchmarking CX program activities. Thanks to our partners at Walker for pioneering this research effort.

Take the Pulse here


Upcoming Events

Boston CXPA - Claim your seat @ the CXPA-Boston Nosh & Knowledge Buffet!

August 1, 2024
Learn More

How CX Improvement Drives EX Improvement: A Conversation for CX Leaders
August 22, 2024
Learn more


Leveraging Insights to Evolve Your CX Program - A CXPA Sponsored Webinar by InMoment

August 27, 2024
Learn more

Don't Miss This

Replay: Live with CXPA & Awards International: Using CX to Drive Google Pixel's Growth
Watch here

Replay: B2B Roundtable Maximizing Trust with Employees, Clients and Partners
Watch here

Replay: The B2B CX Blueprint: Clarifying Objectives for Improved Impact 
Watch here

Replay: Establishing Effective Governance and Sponsorship 

Watch Here

Replay: CX Practitioner Perspective - The state of Personalization
Watch here


Replay: AI Enabled Containment Bots--A Primer for CX and Contact Center Leaders
Watch here

Observances and Recognitions

International Day of the World’s Indigenous People
August 9, 2024

Learn more

Intersectionality Awareness Month

August 1 - 30, 2024
Learn more


Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.


 

Thank You Sponsors
Platinum Sponsor
  Silver Sponsors Bronze Sponsors

McorpCX logo
Journeytrack

Zendesk

0 comments
29 views

Permalink