CXPA Need to Know for the Week of July 8

By Joy Wedge posted 21 days ago


The CX Leader Pulse 

The CX Leader Pulse aligns with the CXPA’s 10-year goal of tracking the impact of CX on organizations. By gathering and analyzing information on CX programs and their impact, we aim to identify which aspects and activities can significantly enhance the value of CX efforts. Take part in this initiative and contribute to identifying the impact of CX. Your valuable insights will aid in benchmarking CX program activities. Thanks to our partners at Walker for pioneering this research effort.

Take the Pulse here

Now Open: CX Impact Awards Nominations  

CXPA is now accepting submissions for its 2024 CX Impact Awards! We invite you to share the CX initiatives you and your team instrumented and their impact on business results, especially operational and financial impacts. By sharing your case study, you'll automatically be entered into CXPA's 2024 CX Impact Awards, with winners announced on CX Day, Tuesday, October 1st.

All case studies will also be considered for inclusion in our publications and educational programming, as well, by earning "CXPA Recognized Case Study" status. For all case studies that meet criteria, we'll work with you to share your story in a way that communicates how your efforts drove business success while also honoring your organization's communication preferences and confidentiality.

Interested in being a case study judge? E-mail

Learn more here

CX Impact awards

Upcoming Events

Live with CXPA and Awards International: Using CX to Drive Google Pixel's Growth 
July 10, 2024
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Biden - Harris PMA - Driving Results for All 
July 10, 2024
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Zendesk Presents: Toronto Roadshow
July 16, 2024
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Zendesk Presents: New York City Roadshow
July 18, 2024
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Zendesk Presents: San Francisco Roadshow
July 18, 2024
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Zendesk Presents: Chicago Roadshow
July 18, 2024
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Don't Miss This

Replay: B2B Roundtable Maximizing Trust with Employees, Clients and Partners
Watch here

Replay: The B2B CX Blueprint: Clarifying Objectives for Improved Impact 
Watch here

Replay: Establishing Effective Governance and Sponsorship 

Watch Here

Replay: CX Practitioner Perspective - The state of Personalization
Watch here

Replay: AI Enabled Containment Bots--A Primer for CX and Contact Center Leaders
Watch here

Observances and Recognitions

Hijri New Year
July 6 - 7 2024 
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Disability Pride Month
July 1 - 30, 2024
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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.


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