Blogs

The CX Leader Pulse aligns with the CXPA’s 10-year goal of tracking the impact of CX on organizations. By gathering and analyzing information on CX programs and their impact, we aim to identify which aspects and activities can significantly enhance the value of CX efforts. Take part in this initiative and contribute to identifying the impact of CX. Your valuable insights will aid in benchmarking CX program activities. Thanks to our partners at Walker for pioneering this research effort.

Take the Pulse here

CXPA is now accepting submissions for its 2024 CX Impact Awards! We invite you to share the CX initiatives you and your team instrumented and their impact on business results, especially operational and financial impacts. By sharing your case study, you'll automatically be entered into CXPA's 2024 CX Impact Awards, with winners announced on CX Day, Tuesday, October 1st.

All case studies will also be considered for inclusion in our publications and educational programming, as well, by earning "CXPA Recognized Case Study" status. For all case studies that meet criteria, we'll work with you to share your story in a way that communicates how your efforts drove business success while also honoring your organization's communication preferences and confidentiality.

Interested in being a case study judge? E-mail gabe@cxpaglobal.org

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Live with CXPA and Awards International: Using CX to Drive Google Pixel's Growth 
July 10, 2024
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Biden - Harris PMA - Driving Results for All 
July 10, 2024
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Zendesk Presents: Toronto Roadshow
July 16, 2024
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Replay: B2B Roundtable Maximizing Trust with Employees, Clients and Partners
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Replay: The B2B CX Blueprint: Clarifying Objectives for Improved Impact 
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Replay: Establishing Effective Governance and Sponsorship 
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Replay: CX Practitioner Perspective - The state of Personalization
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Replay: AI Enabled Containment Bots--A Primer for CX and Contact Center Leaders
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Hijri New Year
July 6 - 7 2024 
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Disability Pride Month
July 1 - 30, 2024
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