CXPA Need to Know for the Week of June 24

By Joy Wedge posted 06-20-2024 12:57 PM

Now Available: CX Day Sponsorship Opportunities

Join the global celebration of CX Day, Tuesday October 1st! 🎉 Did you know that CX is celebrated and recognized around the world in many languages, time zones, and through exciting events on CX Day? 

Don't miss out on the chance for your organization to establish these valuable relationships too! Learn more about CX Day sponsorship opportunities today and position your brand on the right stage. Let's embark on this exciting CX journey together - the world is eagerly anticipating your participation! Learn more here.
CX Day
Now Open: CX Impact Awards Nominations  

CXPA is now accepting submissions for its 2024 CX Impact Awards! We invite you to share the CX initiatives you and your team instrumented and their impact on business results, especially operational and financial impacts. By sharing your case study, you'll automatically be entered into CXPA's 2024 CX Impact Awards, with winners announced on CX Day, Tuesday, October 1st.

All case studies will also be considered for inclusion in our publications and educational programming, as well, by earning "CXPA Recognized Case Study" status. For all case studies that meet criteria, we'll work with you to share your story in a way that communicates how your efforts drove business success while also honoring your organization's communication preferences and confidentiality.

Interested in being a case study judge? E-mail

Learn more here

CX Impact awards
Report: The Key Role of Enterprise CX Education in Accelerating Customer Centricity Leadership
Research shows that organizational-wide CX education and upskilling is linked to greater customer centricity and CX maturity. The link between the value of customer experience and business success has long been proven and understood. Customer experience (CX) was identified as a top strategic priority for driving growth by 87% of executives in 2020. Nonetheless, this study reveals a concerning trend: organizational commitment to CX training and education is not given its due importance, with its benefits often overlooked by those in leadership roles. 
Learn more here

Upcoming Events

CXPA Indianapolis Networking Breakfast
June 25, 2024
Learn more

CXPA B2B Roundtable: How to Maximize Trust with Employees, Clients and Partners
June 26, 2024
Learn more

AI in Action for CX: Automate customer experiences with AI agents and self-service
June 27, 2024
Learn more

Beyond the Survey: How Comprehensive Experience Programs Enable Action
June 27, 2024
Learn more

10 Keys to CX Success (20-Years in the Trenches) w/ Valerie Peck
June 27, 2024
Learn more

UK Customer Experience Awards 
June 28, 2024
Learn more

Don't Miss This

Replay: The B2B CX Blueprint: Clarifying Objectives for Improved Impact
Watch here

Replay: Establishing Effective Governance and Sponsorship 

Watch Here

Replay: CX Practitioner Perspective - The state of Personalization
Watch here

Replay: AI Enabled Containment Bots--A Primer for CX and Contact Center Leaders
Watch here

Observances and Recognitions

Pride Month
June 2024 
Learn more 

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.


Thank You Sponsors
Platinum Sponsor
  Silver Sponsors Bronze Sponsors

NPSx Bain and Company

McorpCX logo