Blogs

CXPA's Guide to Understanding the C-suite's Perspective on Business Goals

Thanks to our current CXPA Topic Guide Jenn Stephens, CCXP, we have prepared this resource to help CX practitioners understand the C-suite's perspective on Business goals. 

We’ve all been there - in a situation where leadership, particularly those in the C-Suite, want to understand how the Customer Experience work we are performing contributes to meeting their business goals. And rightly so! We all want our work to make a difference, be it making improvements to customer experience, increasing the bottom line, or streamlining processes. The C-Suite is no different - they want to ensure their teams contribute so the company performs to its highest potential. 

Read more here 

Maximizing Growth Opportunities (CX Webinar by NICE)
Thursday, May 11, 2023
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CX Leaders Advance In Person, Orlando, FL

Monday, May, 15 to Wednesday, May 17, 2023

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Driving Business Growth through Customer Centric Culture

Thursday, May 18, 2023

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Is your legacy CCM the Weakest Link to your CXM?
Tuesday, May 23, 2023
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