CXPA Need to Know for the Week of May 1

By Joy Wedge posted 04-27-2023 03:43 PM

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Are you joining us in Orlando at CX Leaders Advance?
Join the CX Leaders Advance Program in Orlando, FL May 15-17. Check out the faculty speakers and agenda for the upcoming program today. Learn more at www.cxpa.org/orlando Check out quick Who, What, When, Where and Why information about our upcoming CX Leaders Advance conference here.

Hear from Greg and Mark on CX Leaders Advance
CXPA Board Member Mark Slatin, CCXP caught up recently with CXPA’s CEO Greg Melia, CAE to discuss next month’s CX Leaders Advance program. Take a listen as to why it is a not to be missed opportunity for those leading CX programs. See full video here

CXPA's Guide to Understanding the C-suite's Perspective on Business Goals

Thanks to our current CXPA Topic Guide Jenn Stephens, CCXP, we have prepared this resource to help CX practitioners understand the C-suite's perspective on Business goals.

We’ve all been there - in a situation where leadership, particularly those in the C-Suite, want to understand how the Customer Experience work we are performing contributes to meeting their business goals. And rightly so! We all want our work to make a difference, be it making improvements to customer experience, increasing the bottom line, or streamlining processes. The C-Suite is no different - they want to ensure their teams contribute so the company performs to its highest potential.

CXPA Toronto's Niagara Spring Soiree: Sun, Sips and CX Success

Wednesday May 3, 2023
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Bridging the Gap: How Technical and CX Teams Collaborate for Digital Experience Excellence (CX Webinar by Glassbox)

Thursday May 4, 2023

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Women in Leadership: Leading Transformation (Webinar by commonFont)
Thursday May 4, 2023

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Maximizing Growth Opportunities (CX Webinar by NICE)
Thursday, May 11, 2023
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CX Leaders Advance In Person, Orlando, FL

Monday, May, 15 to Wednesday, May 17, 2023

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Observations and Celebrations
Eid-al-Fitr April 20 to April 21 Learn more

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CXPA Member Webinar: Privacy & the CX Pro - What you need to know

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