Blogs

CXPA Need to Know for the Week of March 6

By Joy Wedge posted 03-02-2023 09:25 PM

  

Will we see you at CX Leaders Advance? 

Wow! We are less than 75 days from the CX Leaders Advance Program in Orlando, FL. Check out the faculty speakers and agenda for the upcoming program. 

Learn more at www.cxpa.org/cxleadersadvance2023 

CX and Finance: New Book Shows the Power of Tight Collaboration Between Departments

 
Managing money is a serious affair for most organizations. In my environment it is said that money is “the nerve of war” and if you want a professional initiative to succeed in your organization, you should gain the support of the finance team. This wise advice is also true in the CX world. Like Customers are core assets for CX professionals, Money is a core asset for the finance team. CXPA's new book "Effective Collaboration Between CX and Finance: A Guide to Strengthening CX Together," is a welcomed initiative (and is available for free online reading to CXPA members). Because CX is a team sport, CX professionals should make sure that the Finance team is considered a key player on the organizational “playground."  Read More Here

Georges Marcellin Essama Babissakana

CX and Finance cover

Upcoming Events

The Split Second Effect: Performance Analytics Deep Dive (CX Webinar by Glassbox)

Wednesday, March 15, 2023

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Tuesday, April 18, 2023

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CXPA Member Workshop: How To Guide Your CEO to Set Intentional CX as Your North Star 

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