Blogs

Live with CXPA and Grammarly--1 minute Takeaway
Check out the full LinkedIn Live with Grammarly Here

CXPA Call for Speakers

CXPA is currently seeking self-nominations for faculty speakers at an upcoming Orlando program.  Get all the details and apply today!

https://www.cxpa.org/cxleadersadvancefaculty

Celebrating Your Career Successes in January 2023

Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form.

Here are some CX pros who were recently on the move:

First Row, L-R

• Daphne Earley, Lead, Next Best Action Offering, IQVIA
• Erin Wallace, CCXP, Commercial Director, NPSx, Bain & Company
• F. Sehnaz Tugasaygi, Müşteri İlişkileri Yönetimi ve Stratejik Planlama Direktörü, Ayaydin-Miroglio Group
• Rafael Teixeira, Head of Solutions – Latin American & The Caribbean, Qualtrics
• Drew Herget, Customer Experience Analyst, American Modern Insurance Group

Read More Here

Metrics for Indisputable CX ROI

Wednesday, February 22, 2023
More Information

B2B Roundtable Workshop - Case Study: Yaskawa America, Dennis Fitzgerald, VP Customer Satisfaction
February, 21, 2023 
More Information 

4 Steps to Journey Optimization in an Uncertain Economy (CX Webinar by Glassbox)
February, 22, 2023
More Information

Transforming Retail by Leveraging Digital (CX Webinar by WNS)

March 15, 2023

More Information

CXPA Live: Uniting the Organization to Speak with One Voice for Better CX

View Recording
CXPA Webinar Replay - CX Tech Stack 2.0

View Recording

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Customer Experience embedded in stage gate processes?

Current research on CX org structure trends and/or best practices

President's Day

February 20, 2023
More Information