CXPA Need to Know for the Week of January 16th

By Joy Wedge posted 01-12-2023 11:44 AM

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CXPA Headquarters Holiday Closure
In honor of Martin Luther King Jr. Day, CXPA Headquarters is closed on Monday, Jan 16, 2022.

New CXPA and Heart of the Customer Study

CXPA is partnering with Heart of the Customer on new research to understand how the best CX programs are structured.

Want to learn more about how you can get involved? Click here.

CXPA Celebrates Your Career Success: December 2022

Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form.

Here are some CX pros who were recently on the move:

First Row, L-R

Jeff Phillips, Senior Manager, CX and Service, American Medical Association
Sarah Tarraf, Senior Vice President, Client Growth, Rocket Central
Jacob Shields, Director of Customer Experience & Technology, DojoNetworks
Tallis Boyd, Senior Director, Consumer Pharmacy Experience, United Healthcare
Matt Holmes, Senior Customer Success Manager, ServiceNow

Read More Here

Support for your new year's CX resolutions

As you enter 2023, we hope that your resolutions to advance CX within your organization, deliver more value for your customers and clients, and advance your career are realized. CXPA is here to support you throughout 2023. Here are a few ways CXPA and our partners can help support CX resolutions:

Deepening Your CX Knowledge – Three months ago CXPA published the CX Book of Knowledgeand the Effective Collaboration monograph series, which provide valuable insights and guidance for CX professionals to kick off the new year and achieve better collaboration and business outcomes throughout the year. CXPA members can read these books for free online at http://www.cxbookstore.com.
Earning the CCXP – If you seek to earn the CCXP, chances are you will consider taking a professional course. By choosing a CXPA Recognized Training Provider you can be assured that CXPA has evaluated the training curriculum to confirm that it aligns with our CX Knowledge Domains and that the course instructors hold the professional credentials expected of quality trainers.