CXPA Need to Know for the Week of October 31

By Joy Wedge posted 10-27-2022 11:56 AM

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Industry Study: The Total Economic Impact™ of Verint Experience Management

Verint Experience Management (XM) solutions have been enhancing customer experiences and saving money for some of the world’s most iconic brands for decades now. Based on customer interviews and proprietary financial analysis, Forrester found that a composite Verint customer received a 219% ROI over three years of incorporating Verint XM solutions into their operations. Download the full study to build a business case for the Total Economic Impact Verint XM solutions could have on your organization. Download now.

Last Chance: 2023 CXPA Leadership Opportunities

The CXPA is seeking applicants to serve in CXPA Leadership. This includes CXPA's Board of Directors, Regional Leadership Councils, CCXP Advisory Council, CCXP Item-Writing Committee, CCXP Application Review Committee, Life As A CCXP Sub-Committee, Diversity, Equity, and Inclusion Advancement Committee, CX Day 2023 Planning Committee, and Network Leadership. You can learn more about these opportunities at this link.

Application Deadline is Midnight (US Eastern Time) Friday, October 28. Apply today.

October is Global Diversity Awareness Month

When 2022 Diversity Advancement Committee Chair, Steven J. Ramirez found out that October is Global Diversity Awareness Month (h/t to @Mr. Alex Rutherford, CCXP), he knew this was a great opportunity to showcase committee members and their diverse perspectives as a way of sharing why this month is important, globally. Taking our lead from the National Events Council, we asked many of the same questions to our committee members and asked them to share their thoughts. Read more

Upcoming Webinars and Virtual Events

CX Webinar: Experience Economics: Generating CX ROI Wins in a New Era of Metrics

Thursday, November 17, 2022

More Information

Don't Miss This

CX Webinar: Bridging the Gap: Creating Inclusive Experiences for ALL Individuals
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CX Webinar: How to Keep Customer Loyalty During Uncertain Times

View Recording

Observances and Celebrations

All Souls Day

Wednesday, November 2, 2022

Maldives: Victory Day

Thursday, November 3, 2022

Japan: Culture Day (Bunka No Hi)

Thursday, November 3, 2022

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

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