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CXPA Need to Know for the Week of January 24th

By Joy Wedge posted 01-20-2022 01:19 PM

  

Welcome 2022 CXPA Chair: Nancy Porte, CCXP

In a recent blog post Nancy shares her thoughts as the 2022 incoming CXPA Chair:

As we enter 2022, it is certain that this will be a year in which CX professionals and their organizations will be challenged to adapt to rising expectations amid continued health, safety, and economic uncertainty.

I’ve always liked a good challenge, so it is an honor to have the opportunity to lead CXPA as your 2022 Chair.  Fortunately, CXPA is well-positioned to help CX professionals lead such change.  Several volunteer workgroups are developing resources to help build support and understanding for quality CX, facilitate change across complex organizations, and provide insight for professionals stepping into new CX roles. 

Read more here.

Nancy Porte CCXP



CXPA Partners with CX Forums to Deliver Local U.S. Events in 2022
How can U.S. CX professionals continue to stay connected with one another and gain new professional insight during a time when they may not be able to travel to a distant conference or event?


In 2022, CXPA is partnering with CX Forums, an event series focused on local, one-day conferences in major markets in the United States. The events—which will be hosted in Atlanta, Boston, and Chicago, among possible other cities—will feature a series of compelling speakers in unique venues, offering ample opportunities for CX professionals to stay connected with their area peers, learn about customer experience practices and successes from local organizations, and gain renewal credits toward CCXP re-certification.

Learn more here.

CXPA is Partnering with Customer Strategy Alliance

CXPA is partnering with Jeb Dasteel and Customer Strategy Alliance on new research to answer questions that will shed new light on how organizations use metrics to advance their CX strategies and objectives, which metrics they use, and who in the organization is using them.

CXPA’s CEO, Greg Melia, CAE, says that the research collaboration and its ultimate findings will help CX professionals make better decisions in regard to measuring its CX efforts. “We are thrilled to work with the Customer Strategy Alliance to get real-world insight into how companies are using metrics to better understand and advance their customer experience.”


Read more here.

Call for Volunteers: New CX Leaders

Even in the best circumstances, taking on a new CX leadership role is daunting. On top of the typical challenges of any new career step, CX leaders have the added challenge of preparing to influence change across the organization. We are seeking 25 CX professionals who have started their new CX leadership roles between August 2019 and October 2021 in the US, Canada, or UK. Selected volunteers will participate in a forty-five-minute individual web-based interview conducted at a mutually convenient time between January 20th-February 22nd, 2022.


Complete the form at this link to volunteer!

Want to learn more? Visit here.



Coming This Week

CXPA Phoenix Network: Crawl, Walk, Run in Digital CX Tech

Wednesday, January 26, 2022, 04:30 PM to 06:00 PM (MT)

More Information

B2B CX Workshop Roundtable with Brad Smith on AI
Thursday, January 27, 2022, 12:00 PM to 01:00 PM (PT)

More Information

Dutch Network Event - visual communication

Thursday, January 27, 2022, 3:30 PM to 05:30 PM (CET)

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US Customer Experience Awards - Networking Event

Thursday, January 27, 2022, 06:00 PM to 06:45 PM (ET)

More Information

The Washington, DC CXPA Network Welcomes Eric Bruce, CCXP of the National Gallery of Art
Friday, January 28, 2022, 09:00 AM to 10:00 AM (ET) 
More Information



Upcoming Events

LinkedIn Live: The Customer Communications Benchmark Reveal- How do your communications stack up?

Wednesday, January 26, 2022, 10 AM ET
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Live with CXPA and Walker: What Kind of CX Leader Are You? Ten Traits of Effective CX Leaders

Tuesday, February 1, 2022, 1:00 PM to 02:00 PM ET

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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.






What experiences are most likely to be ignored or overlooked in your organization? (and why?)

Defining Underserved/ Vulnerable Customers

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