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In a recent blog post Nancy shares her thoughts as the 2022 incoming CXPA Chair:
As we enter 2022, it is certain that this will be a year in which CX professionals and their organizations will be challenged to adapt to rising expectations amid continued health, safety, and economic uncertainty.
I’ve always liked a good challenge, so it is an honor to have the opportunity to lead CXPA as your 2022 Chair. Fortunately, CXPA is well-positioned to help CX professionals lead such change. Several volunteer workgroups are developing resources to help build support and understanding for quality CX, facilitate change across complex organizations, and provide insight for professionals stepping into new CX roles.
Read more here.
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