CXPA Need to Know for the Week of December 20th

By Joy Wedge posted 12-16-2021 05:32 PM

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What do your Customers want you to know in 2022?
CXPA recently had a chance to sit down with Bruce Temkin, CCXP, Head of the XM Institute at Qualtrics, to talk about key findings from 2021 research--and Bruce's predictions for 2022. You won't want to miss our conversation on Monday, December 20th! Tune in on LinkedIn here.

Congratulations to CXPA's 2022 New Board Members and Officers

As a by member, for member association, CXPA is led by a volunteer Board of Directors. A slate of new Board members is developed by the CXPA Nominating Committee following an open call for nominations and affirmed by a vote of membership. We are pleased to share that the vote has affirmed the following appointments:

2022 CXPA Board Officers

Nancy Porte, CCXP will serve as 2022 CXPA Chair.

Tabitha Dunn, CCXP will serve as 2022 CXPA Vice-Chair.
Amy Shioji CCXP will serve as Treasurer.

New Directors-at-Large

Wayne Simmons, CCXP, Bayer Pharmaceuticals, USA

Anita Siassios, CCXP, ManagingCX Pty Ltd, Australia

Sebastien Munar, CCXP, Clientrika, Peru

Carolyn Galvin, CCXP, Nuance Communications, Inc, USA

Holiday Office Closure Announcement

Our offices will be closed for the upcoming holidays at 2pm on December 23rd and December 24th and Friday, December 31st.

Upcoming Events

End of Year Spotlight with Qualtrics: A conversation with Bruce Temkin, CCXP
Monday, December 20, 2021, 1:00 PM ET

More Information
CXPA Sponsored Webinar by Yext: Personalization through Localization: Tips For A More Conversational DCX
Tuesday, December 21, 2021, 1:00 PM ET
More Information

Don't Miss This

CXPA Sponsored Webinar by Sprinklr: The Unifiers - How CX Pros Are Breaking Down Silos and Getting Investment

View Recording

Live with CXPA and Awards International: Around the CX World
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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Storytelling - do you have resources to share and/or are interested in this topic?
Where does CX fit in the accounting ledger?

Thank You to Our Annual Sponsors