CXPA Need to Know for the Week of November 29th

By Joy Wedge posted 11-26-2021 08:47 AM


Community Review Requested


Review period closing soon! 

Our recent "Facilitating CX in Large Organizations" project seeks to provide independent insight and advice to help CEOs, CX leaders, and teams throughout the organization work better together by understanding the level of collaboration needed to deliver the desired customer experience. To ensure that this project reflects community consensus advice, each monograph in the series will be written by a content team. In addition, the Task Force will work as a whole to advise the team and help strengthen the monograph. A pre-publication draft is posted for further review and comment by the CXPA community. Please review here

Now Available: CCXP Exam in French

We are proud to announce that we have expanded our certification exam to include a French translation of the exam for French speaking CX professionals. The French version has officially launched worldwide and candidates can now select their preference of English or French  on their CCXP application. Learn more here.

CCXP in french

Coming this Week

Lexington KY Customer What? Part 4 Safeguarding Momentum

Wednesday, December 1, 2021, 12:00 PM ET

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Italy: The Business of Experience
Wednesday, December 1, 2021, 9:30 AM IT
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What Makes a Great CX Leader
Thursday, December 2, 2021, 9:00 AM ET
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Upcoming Events

CX Webinar by Forsta: 5 Steps to Ensure your CX Program Delivers Results

Tuesday, November 30, 2021, 11:00 AM ET
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CXPA Sponsored Webinar by Yext:
How Samsung is Preparing its Support Center for the Holiday Season
Tuesday, November 30, 2021, 1:00 PM ET

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CXPA Sponsored Webinar by Forsta: Best Buy: Business Success Despite the Global Pandemic
Tuesday, December 7, 2021, 11:00 AM ET 

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CXPA Sponsored Webinar by Alida: Making Better Business Decisions—How to Get Agile & Actionable Customer Insights to Decision Makers
Thursday, December 9, 2021, 2:00 PM ET 
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CXPA Sponsored Webinar by Sprinklr: The Unifiers - How CX Pros Are Breaking Down Silos and Getting Investment

Tuesday, December 14, 2021, 1:00 PM 
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LinkedIn Event: Growing True Customer Loyalty with Slack

Thursday, December 16, 2021, 1:00 PM ET 

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CXPA Sponsored Webinar by Yext: Personalization through Localization: Tips For A More Conversational DCX
Tuesday, December 21, 2021,  1:00 PM ET 

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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

CCXP and Salary Negotiations
How to increase B2B VOC Response Rate (when results are published in the industry)

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