CXPA Need to Know for the Week of November 15th

By Joy Wedge posted 11-11-2021 03:56 PM

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CXPA Survey: Pandemic Impact and 2022 Insight Exchange Conference
We would like to know your current and anticipated state of affairs as the world seeks to emerge from the COVID-19 pandemic - particularly your recommendation in regard to the 2022 Insight Exchange Conference. Your response will help inform important planning decisions. Please complete the survey by November 12 at this link: November 2021 Pandemic Impact Survey.

CXPA Impact Award Winner Spotlight: Hilal Kahraman
Hilal Kahraman, Passenger Experience Design Specialist at Istanbul Grand Airport was announced as the winner of the 2021 award for "Diversity, Equity, & Inclusion Outcomes Related to CX." You can read Hilal's thoughts on her work and watch her reaction to the winner announcement in a recent blog. Congratulations, Hilal! Read more.

SAGE is Now Accepting CX Case Studies Submissions

CXPA is proud of member Stephanie Thum, CCXP for her work as series editor of a new university student-oriented customer experience business case studies. SAGE, the global academic publisher of books and journals, has issued a call for university student-oriented customer experience business case studies! You don't have to have a Ph.D. to contribute. You just need a good story and a willingness to write it down. Find the call for papers and contributor guidelines here: http://t.ly/uXKL

SAGE CX Case Studies Submission Page is Live

Community Review Requested

Our recent "Facilitating CX in Large Organizations" project seeks to provide independent insight and advice to help CEOs, CX leaders, and teams throughout the organization work better together by understanding the level of collaboration needed to deliver the desired customer experience.

To ensure that this project reflects community consensus advice, each monograph in the series will be written by a content team. In addition, the Task Force will work as a whole to advise the team and help strengthen the monograph. A pre-publication draft is posted for further review and comment by the CXPA community. Please review here.

Coming this Week

Madison/Milwaukee Chapter Quarterly Meeting

Thursday, November 18, 2021, 10:00 AM - 11:00 AM ET

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CXPA Hungary Meetup with Cemantica

Thursday, November 18, 2021, 4:00 PM - 5:00 PM CET

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DFW/Austin Local Networking Event

Friday, November 19, 2021, 1:00 - 2:00 CST

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Upcoming Events

Sponsor Event: Inspire Days Virtual Event - Quadient

Wednesday, November 17 - Thursday, November 18, 2021
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LinkedIn Live: Encore Presentation--Creating a Culture of Belonging
Tuesday, November 23, 2021, 10:00 AM ET

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CXPA Sponsored Webinar by Yext: How Samsung is Preparing its Support Center for the Holiday Season
Tuesday, November 30, 2021, 1:00 PM ET

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CXPA Sponsored Webinar by Forsta: Best Buy: Business Success Despite the Global Pandemic
Tuesday, December 7, 2021, 11:00 AM ET

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CXPA Sponsored Webinar by Sprinklr: The Unifiers - How CX Pros Are Breaking Down Silos and Getting Investment

Tuesday, December 14, 2021, 1:00 PM - 2:00 PM ET
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Don't Miss This

Live with CXPA: Combining CX and EX -- Better Together with Walker and the CX Leader Podcast

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Grow True Customer Loyalty with Slack: Connecting Service Teams for Happier Customers Presented by Slack

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Becoming a Digital-First Insurance Organization Sponsored Webinar Presented by Smart Communications

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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

NPS > 90. Really real?
Defining Underserved/Vulnerable Customers

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