CXPA Need to Know for the Week of November 1st

By Joy Wedge posted 10-28-2021 02:32 PM

Survey: The Business Case for Empathy in CX

Alida, Bodine & Co., and the CXPA would like to learn more about your perspectives and experience with customer empathy in this survey. If you choose to take this survey you can opt in to be entered into a drawing to win a copy of Outside In: The Power of Putting Customers at the Center of Your Business signed by Kerry Bodine. Thank you for sharing your views about this important topic.

Please take survey here.

Alida Survey

5 Ways to Horrify Your Customers on Halloween and Beyond  

According to Gartner, When it comes to making a purchase, 64% of people find customer experience more important than price. 9% of customers will stop buying from you because of your price, 14% because of their dissatisfaction and an astonishing 68% leaving because they perceived indifference from their favorite businesses.

Can you really afford to take your loyal customers for granted? Businesses must love their customers, all of their customers: the Advocates, the Apathetics and the Saboteurs. Read more

A spooky-looking pumpkin glares menacingly


Coming this Week

Boston CXPA Roundtable: How to Apply Agile Principles to CX Initiatives

Wednesday, November 3, 2021, 12:00 PM to 1:00PM ET 

Learn more

Upcoming Events

Sponsor Event: Looking for Step-Change CX Results? Tear Down the Walls, Break Down the Silos

Monday, November 8, 2021, 11:00 AM - 5:00 PM ET

More Information

LinkedIn Live: Combining CX and EX: Better Together with Walker Information and The CX Leader Podcast

Tuesday, November 9, 2021, 1:00 PM ET

More Information

Don't Miss This

Becoming a Digital-First Insurance Organization Sponsored Webinar Presented by Smart Communications

View Recording 

"It's out of my control" A Conversation on Getting Teams to Own their Feedback Webinar Presented by Medallia

View Recording

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Seeking advice! Where to start? - CX Data aggregation to identify top sentiment trends! 

Product Feedback Report - What do you call it?

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