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CXPA Need to Know for the Week of October 25th

By Joy Wedge posted 10-21-2021 02:48 PM

  
Survey: The Business Case for Empathy in CX

Alida, Bodine & Co., and the CXPA would like to learn more about your perspectives and experience with customer empathy in this survey. If you choose to take this survey you can opt in to be entered into a drawing to win a copy of Outside In: The Power of Putting Customers at the Center of Your Business signed by Kerry Bodine. Thank you for sharing your views about this important topic.

Please take survey here.

Alida Survey

Apply Now: Global Leadership Opportunities  

The CXPA is seeking applicants to serve on CXPA's Board of Directors and Regional Leadership Councils. The Board of Directors serves as the global governing body for CXPA.  Regional Leadership Councils, which are new in 2022, provide leadership and guidance to the operations of CXPA in their region, working in concert with the Board, staff and Network Leaders. Together, these bodies provide leadership and governance for CXPA's strategic directions and delivery of membership value throughout the globe.

All CXPA members in good standing are encouraged to review details of these opportunities and to apply.

Global Leadership Opp

 


Coming this Week

Italy Network: Employee Experience

Wednesday, October 27, 2021, 5:00 PM to 6:00PM IT 

Learn more



Upcoming Webinars

CXPA Webinar Presented by Slack: Connecting Service Teams for Happier Customers and Better CX 

Tuesday, October 26, 2021, 1:00 PM ET

More Information


Don't Miss This

Becoming a Digital-First Insurance Organization Sponsored Webinar Presented by Smart Communications

View Recording 

"It's out of my control" A Conversation on Getting Teams to Own their Feedback Webinar Presented by Medallia

View Recording



Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Chatbot and human blended support tools

Question about Linking NPS / CX Metrics to Employee Pay?

Thank You to Our Annual Sponsors

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Gold Sponsor

Qualtrics


Silver Sponsors Bronze Sponsors

Concentrix

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