CXPA Need to Know for the Week of September 27th

By Joy Wedge posted 09-23-2021 10:02 AM

CX Day Regional CX Panels 
On CX Day, Tuesday, October 5th, we are excited to talk with CX leaders in 10 different regions throughout the globe. We will explore successes of CX pros achieved in various regions and what they  are excited about in the year ahead. Kick off CX Day 2021 with CXPA's Gabe Smith, CCXP, and amazing CX leaders from Africa, Asia, Australia and Oceania, Brazil, Canada, Europe, Latin America, the Middle East, the U.K., and the U.S..Learn more and register at

Celebrating 2021 Impact Awards Finalists

We are excited to announce 21 customer experience (CX) professionals as finalists for the annual CX Impact Awards. The CX Impact Awards recognize the impact individuals play in advancing customer experience in three categories: advancing overall customer experience in their organization; improving diversity, equity, and inclusion outcomes in their organization; and advancing the CX profession. The winners of these esteemed awards will be announced on a live broadcast during the global CX Day celebration. Join us and the worldwide CX community to hear from the winners on October 5, LIVE 12 Noon CDT (5PM – UTC). See the finalists here.
CX Day Impact Award

Survey: The Business Case for Empathy in CX

Alida, Bodine & Co., and the CXPA would like to learn more about your perspectives and experience with customer empathy in this survey. If you choose to take this survey you can opt in to be entered into a drawing to win a copy of Outside In: The Power of Putting Customers at the Center of Your Business signed by Kerry Bodine. Thank you for sharing your views about this important topic.

Please take survey here.

Coming this Week

Lexington KY Network: Customer What? Part 3 Tools & Tactics

Wednesday, September 29, 2021, 12:00 PM  ET to 1:000 PM ET
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Italian CXPA Network: l'importanza della formazione

Wednesday, September 29, 2021 5:00 PM to 6 PM IT
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Upcoming Webinars


CXPA Webinar Presented by Quadient: Why Journey Maps Are Not Enough – The Essential Next Steps

Thursday, October 7, 11:00 AM ET | 4:00 PM BST

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CXPA Webinar Presented by Smart Communications: Becoming a Digital-First Insurance Organization 

Wednesday, October 13, 2:00 PM ET

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CXPA Webinar Presented by Medallia: “It’s Out Of My Control!” - Preparing the Frontline for Difficult Conversations

Tuesday, October 19, 2021, 2:00 PM ET
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Don't Miss This

"It’s out of my control!” - A Conversation on Getting Teams to Own Their CX Feedback Sponsored by Medallia
View Recording

LinkedIn Live: Creating a Culture of Belonging

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Meet the Action-First Approach to a Profitable CX Program - CXPA Webinar Sponsored by Qualtrics

View Recording

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Relationship Surveys in B2B Organizations

Customer Success Role and CX

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