CXPA Need to Know for the Week of September 20th

By Joy Wedge posted 09-16-2021 04:36 PM

Help Us Create a Social Media Buzz for CX Day

If you’re a company or individual celebrating CX Day, we invite you to share your virtual event
screenshots, boomerangs and videos on your social channels, and tag us. We can’t wait for you
to join us in creating a social buzz on Twitter, Instagram, Facebook, and LinkedIn! See a toolkit with additional graphics and sample social posts below.

Download Company Social Media Toolkit
Download Individual Social Media Toolkit

Celebrating Career Successes in August

Want us to celebrate your career accomplishment? We want to hear from you--just fill out this form.

Here are some CX pros who were on the move in August:

L to R

Friederike Niehoff, CCXP--Manager, Customer Experience at SwissSense
Camila Ochoa Piriz--Customer Excellence Analyst at VTEX
Samantha Marks--Head of Customer Experience at Snow Joe + Sun Joe
Ashutosh Karandikar, CCXP--Head of CX Services and Consulting, APAC at Alida
Edward Hobart, CCXP--Vice President of Customer Experience, Arcules
Kat Stroud, CCXP--Sr. Director, CX Consulting at Confirmit
Elly Domene, CCXP--Vice President, Global Customer Experience at SES Satellites
Jennifer Baker--Membership Engagement Manager at CXPA
Angeleen Rohda, CCXP--Manager, Customer Experience at Asurion
Randy Nanjad, CCXP--Sr. Director, People Strategy at Reslish Studios

Survey: The Business Case for Empathy in CX
Alida, Bodine & Co., and the CXPA would like to learn more about your perspectives and experience with customer empathy in this survey. If you choose to take this survey you can opt in to be entered into a drawing to win a copy of Outside In: The Power of Putting Customers at the Center of Your Business signed by Kerry Bodine. Thank you for sharing your views about this important topic.

Please take survey here.

Coming this Week

Florida Network: Balance of CX and Tech
Tuesday, September 21, 2021, 8:30 AM  ET
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NorCal Network: A CX Leadership Panel: Toil, Turbulence, and Triumph in a Pandemic

Tuesday, September 21, 2021 5:30 PM to 7 PM PT
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LinkedIn Live: Creating a Culture of Belonging

Wednesday, September 22, 2021, 1 PM ET

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The State of Experience in Canada : Sponsored Event by Medallia

Thursday, September 23, 2021, 12 PM to 1 PM ET 

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Upcoming Webinars

"It’s out of my control!” - A Conversation on Getting Teams to Own Their CX Feedback Sponsored by Medallia
Tuesday, September 21, 2021, 2:00 PM ET
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CXPA Webinar Presented by Smart Communications: Becoming a Digital-First Insurance Organization 

Wednesday, October 13, 2:00 PM ET

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Don't Miss This

Meet the Action-First Approach to a Profitable CX Program - CXPA Webinar Sponsored by Qualtrics

View Recording

LinkedIn Live: Moving Beyond Surveys to Achieve Customer Insight Sponsored by Verint

View Recording

Digital Economy: The Biggest Disruptor to CX Sponsored by Concentrix

View Recording

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Samples for Relationship Surveys

Criteria for Customer Centric Employee Award

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