CXPA Need to Know for the Week of September 13th

By Joy Wedge posted 09-09-2021 03:23 PM

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Survey: The Business Case for Empathy in CX

Alida, Bodine & Co., and the CXPA would like to learn more about your perspectives and experience with customer empathy in this survey. If you choose to take this survey you can opt in to be entered into a drawing to win a copy of Outside In: The Power of Putting Customers at the Center of Your Business signed by Kerry Bodine. Thank you for sharing your views about this important topic.

Please take survey here.

Introducing CXPA's New Volunteer & Workgroup Manager
Nicole Dumont arrived at CXPA with a background in international association volunteer management and extensive experience in working with cross-functional teams. She is excited to have a continued opportunity to work with a global membership and engage with a talented, dedicated group of volunteers, network leaders, and CCXPs. Learn more about Nicole and connect with her here.

Coming this Week

Dutch Network: CXPA Network diner
Tuesday, September 9, 2021 at 5 PM - 10 PM CET
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Italian CXPA Network: Customer Experience nell'Insurance

Wednesday, September 15, 2021 5 PM to 6 PM IT
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Upcoming Webinars

Meet the Action-First Approach to a Profitable CX Program - CXPA Webinar Sponsored by Qualtrics

Tuesday, September 14, 2021, 2:00 PM ET

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"It’s out of my control!” - A Conversation on Getting Teams to Own Their CX Feedback Sponsored by Medallia
Tuesday, September 21, 2021, 2:00 PM ET
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Don't Miss This

LinkedIn Live: Moving Beyond Surveys to Achieve Customer Insight Sponsored by Verint

View Recording

Digital Economy: The Biggest Disruptor to CX Sponsored by Concentrix

View Recording

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

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