CXPA Need to Know for the Week of August 23rd

By Joy Wedge posted 08-19-2021 11:46 AM

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Are You Celebrating CX Day?

This year we are excited to support, facilitate and highlight CX professionals on CX Day, Tuesday, October 5th. While we are not able to come together in person this year, we invite you be involved. Please consider sharing your perspective on regional CX accomplishments and trends in this questionnaire.

Deadline is approaching for the 2021 Impact Awards! CXPA's Impact Awards recognize the best individuals who have made notable contributions to the discipline of customer experience. Nominations are now open for individuals in three categories; Impact within an Organization, Impact on CX Profession or Impact on Diversity, Equity and Inclusion. Don't miss your opportunity to be recognized with a 2021 CXPA Impact Award.

2021 CXPA Mid-Year Update

In July, we conducted a survey to better understand the impact of the COVID-19 pandemic on the CXPA community. We also held two listening sessions with members from across the globe. The message from the community is clear: the pandemic continues to have an outsized impact on daily life which most expect to last at least through the end of 2021. See a few themes and data points and who CXPA plans to continue to take action during this time here.

Upcoming Webinars

Digital Economy: The Biggest Disruptor to CX- CXPA Webinar Sponsored by Concentrix

Thursday, August 26, 2021, 2:00 PM ET

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Healthcare: Implementing, Measuring Customer (CX) and Employee Experience (EX) Initiatives - CXPA Webinar Sponsored by Smart Communications
Tuesday, August 31, 2021, 2:00 PM ET
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Meet the Action-First Approach to a Profitable CX Program - CXPA Webinar Sponsored by Qualtrics

Tuesday, September 14, 2021, 2:00 PM ET

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Don't Miss This

Live with CXPA: How to maximize CX ROI and Attract Internal Stakeholders (Broadcast in Portuguese)

View Recording

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Pain Point Tracker

What does it really cost to be Customer Centric?

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