CXPA Need to Know for the Week of July 19th

By Joy Wedge posted 13 days ago


A Fond Farewell

July 22 will mark a bittersweet day for CXPA as we say farewell to staff member Derik Iverson. For the past four years, Derik has been a friendly presence supporting members across the globe. CXPA leader Anita Siassos, CCXP writes, “Derik’s infectious energy and authenticity has been instrumental to building the global community spirit, resources and tools that exist in the CXPA today. Derik is a reminder of what it takes to be an Empathetic Human”.

During his CXPA tenure, Derik has developed new skills and an enhanced interest in the digital aspects of customer experience which he will leverage in his new role supporting digital product development for a Minnesota credit union, where he still plans to be involved with CXPA--this time, as a member. CCXP Advisory Board Chair J.C. Paradise, CCXP reacted to the news of Derik’s departure noting, “I'm reminded that a sign of a great leader is that they develop strong team members who can go off and be leaders themselves. It doesn't make it any easier, but it is a compliment to how CXPA creates career success.” Congratulations Derik – we look forward to watching your continued success.

CX Technology Partner Highlight


CXPA knows that choosing a CX technology partner is a critical decision and a major investment. This video highlights how providers of CX products and services bring value to CX teams. Check out how Quadient's Inspire Evolve platform helps improve customer communications.

Celebrate CX Day Tuesday October 5th


Each year the worldwide CXPA community, companies and CX advocates host events to recognize and celebrate the importance of customers, customer experience, and customer experience professionals. Everyone is welcome to celebrate CX Day! We look forward to celebrating with the CX industry around the globe. We are excited to celebrate together. Please submit this form to share how you plan to celebrate CX Day.

Join Our Member Listening Session July 21


CXPA members are welcome to join our member listening session on Wednesday, July 21st. The past 18 months have radically impacted CX, EX, and the CXPA. In these listening sessions, members are invited for a conversation together with fellow CXPA members, leaders, staff and Board to discuss how these changes impact you and your needs. 

Register for July 21 at 11am ET

Register for July 21 at 5pm ET

Member Listening Call

Livestream Events

Live with CXPA: Creating Meaningful Connections at Every Touchpoint

Thursday, July 22, 2021, 2 PM ET 

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Coming this Week

CXPA Member Listening Session (Option 1)

Wednesday, July 21, 2021, 11:00 AM to 12:00 PM ET 

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CXPA Member Listening Session (Option 2)

Wednesday, July 21, 2021, 5:00 PM to 6:00 PM ET

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Upcoming Webinars

Increase Your CX Revenue - Sponsored Webinar by Airkit 

Tuesday, July 27, 2021, 2:00 PM to 3:00 PM ET

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Why Customer Experience Now - CXPA Webinar Presented by Acceleration Strategy

Wednesday, July 28, 2021, 2:00 PM to 3:00 PM ET

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Live with CXPA CX Leaders: Key Ingredients for Making an Impact with CX

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