CXPA Need to Know for the Week of July 5th

By Joy Wedge posted 06-30-2021 01:39 PM

Recommend

CXPA 2021 Innovation Award Winner

The Innovation Award honors the work of professionals and their organizations for working to drive customer-focused innovation. For our purposes, we define innovation as the implementation of creative ideas in an effort to generate a better customer experience. CXPA is proud to announce Schneider Electric as our 2021 winner. Hear Philip Morris Customer Experience Manager, first thoughts, words and reaction to hearing this exciting news here.

Launching: New Account Portal

We are currently making updates to our account portal that will include enhanced features. The new portal will provide added security measures and has additional enhancements that we hope will make a better online experience. The new account management portal is mobile responsive and is designed for ease of navigation on your computer, laptop, tablet, or phone. Learn more about the new enhancements here.

Holiday Office Closing

Our team wishes all of our members, sponsors, and supporters a safe and Happy Independence Day! In observance of the holiday, our offices will be closed Thursday, July 1, 2021 starting at 2pm ET and closed Friday, July 2, 2021.

Coming this Week

Live with CXPA and Awards International: Around the CX World in Q2

Wednesday, July 7, 2021, 10:00 AM to 11:00 AM ET

More Information

Upcoming Webinars

Increase Your CX Revenue - Sponsored Webinar by Airkit

Tuesday, July 27, 2021, 2:00 PM to 3:00 PM ET

More Information

Why Customer Experience Now - CXPA Webinar Presented by Acceleration Strategy

Wednesday, July 28, 2021, 2:00 PM to 3:00 PM ET

More Information

Don't Miss This

Solve the ROI Conundrum: Identify the Tangible Proof Points Behind Your CX Efforts Sponsored by SMG - Service Management Group

View Recording

Trends Shaping the Consumer Experience in 2021 Sponsored by Qualtrics

View Recording

Live with CXPA: Reasons why CX Programs Fail

View Recording

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

CX in Small Businesses

CX Steering Group Terms of Reference

Thank You to Our Annual Sponsors