Blogs

The banking sphere was not spared from the implications of COVID-19 with a myriad of issues to resolve. With branch closures, remote working, and increasing customer expectations, most banks’ digital transformation accelerated beyond everyone’s imaginations. Traditional, often-antiquated procedures in banks had to revamp and redefine their strategies to bridge offline with online while putting their customers and needs to the forefront.

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Ron will be speaking at NGCX Asia, in partnership with CXPA.

Ron Batisan, VP & Customer Experience Designer

CX Recognized Training Providers Around

the World

Are you looking for quality Customer Experience training? It can be a challenge to find trusted training around the world. CXPA believes that CX training is best conducted by qualified providers delivering content grounded in the six competencies of CXPA’s Customer Experience framework. Our Recognized Training Providers have grown and continue to offer opportunities for training. 

Learn more about our Recognized Training Providers here.

Twin Cities Network: Using Dashboard to Align Your Organization on CX  

Wednesday, June 2, 2021, 4:00 PM to 5:00 PM CT

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Making the Most of Your Membership

Thursday, June 3, 2021, 8:30am to 9:00am CT

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From Signals To Action - Breaking The Barriers To Continuous Innovation - CXPA Sponsored Webinar by Medallia

Thursday, June 10, 2021, 2:00 PM - 3:00 PM ET 

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NGCX Asia Virtual Summit 2021

Wednesday, June 2 - 3, 2021, 9AM to 5PM SG 

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The Top 5 Problems CX Leaders Will Face in 2021- CXPA Sponsored Webinar by Concentrix

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Live with CXPA: Reasons why CX Programs Fail 

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