CXPA Need to Know for the Week of May 3rd

By Joy Wedge posted 5 days ago


Need Guidance? Join Our Mentorship Program

CXPA’s Mentorship program connects CXPA members in search of a mentor with an experienced CXPA member that is willing to serve as an advisor and counsel. Mentorship is a proven self-development method that can help both mentee and mentor develop perspective, build confidence, gain new skills and knowledge, and further personal development and career goals. 

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Coming Soon: New Membership Portal 
We are excited to announce that a new enhanced account management portal will be available soon. The new portal will provide added security measures and has additional enhancements that we hope will make a better online experience. The new account management portal is mobile responsive and is designed for ease of navigation on your computer, laptop, tablet, or phone. Learn more about the new enhancements here

CXPA Livestream Events

Live with CXPA: Delivering ROI by Closing the Engagement Capacity Gap

Wednesday, May 5, 2021, 1:00 PM to 2:00 PM ET

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Coming this Week

Italian Network: alla scoperta della Developer Experience

Tuesday, May 5, 2021, 5:00 PM to 6:00 PM IT

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Upcoming Webinars

A Data-Driven Path Towards CX Greatness: Applying Your Secret Sauce To Set Goals In Today's Ever Changing Environment - CXPA Sponsored Webinar by Medallia

Tuesday, May 11, 2021, 2:00 PM to 3:00 PM

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The Top 5 Problems CX Leaders Will Face in 2021- CXPA Sponsored Webinar by Concentrix:

Tuesday, May 25, 2021, 2:00 PM - 3:00 PM ET

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Understanding Contact Drivers in Your Engagement Center - CXPA Sponsored Webinar by CallMiner

Wednesday, May 26, 2021, 2:00 PM - 3:00 PM ET

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Don't Miss This

Don't Let Language Be a Barrier to Great Customer Service - CX Webinar Presented by RWS 
View Recording

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Empathy in Healthcare

Customer Centricity Questions/ Measures

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