CXPA Need to Know for the Week of April 19th

By Joy Wedge posted 20 days ago


Spring Brings New Volunteer Opportunities

CXPA is full of opportunities to help advance the customer experience profession. There are several ways to help CXPA implement 2021 goals. Opportunities include activities to help fostering diversity and growth through inclusive interactions across the globe. As well as, coordinating efforts to raise awareness and understanding of quality CX and more. 

See new opportunities to help CX bloom here

Coffee Chat: Diversity & Inclusion in Customer Experience Design

Join this Coffee Chat with CXPA member Crystal D'Cunha to discuss strategies and best practices to close the experience gap in creating a diverse, inclusive, and equity environment for our internal and external customers. Crystal will also link the financial impact diversity and inclusion plays on profitability and the potential risks.

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CXPA Livestream Events

Live with CXPA and Awards International: Around the CX World in Q1
Tuesday, April 20, 2021, 10:00 AM to 11:00 AM ET | 3:00 PM to 4:00 PM UK

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Coming this Week

Diversity and Inclusion Coffee Chat with Crystal D'Cunha

Wednesday, April 21, 2021, 1:00 PM to 2:00 PM ET

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Italian Network: CX per reinventare il Banking

Wednesday, April 21, 2021, 5:00 PM to 6:00 PM IT

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Hungary Network : Meetup

Friday, April 23, 2021, 3:00 PM to 4:00 PM HU

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Upcoming Webinars

Don’t Let Language Be A Barrier To Great Customer Service - CXPA Webinar Presented by RWS

Wednesday, April 21, 2021, 2:00 PM to 3:00 PM ET

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Making the Most of Your Membership
Thursday, April 22, 2021, 2:30 PM to 3:00 PM CT
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B2B CX: Take Your Program to the Next Level - CXPA Webinar Presented by Walker

Thursday, April 29, 2021, 2:00 PM to 3:00 PM ET

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A Data-Driven Path Towards CX Greatness: Applying Your Secret Sauce To Set Goals In Today's Ever Changing Environment

Tuesday, May 11, 2021, 2:00 PM to 3:00 PM

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Partner Events

CX Telecoms

When: April 27, 2021 - 12:00 PM - April 29, 2021 5:00 PM CST

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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Does anyone have CX/EX impact research into Post COVID 19 Recovery stress?

Competitive benchmarking in B2B

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