CXPA Need to Know for the Week of April 12th

By Joy Wedge posted 04-08-2021 11:55 AM

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Need Guidance? Our Mentorship Program is Now Open
The CXPA Mentor Match program is designed to connect CXPA members for a one-on-one CX-focused mentorship. Mentorship is a proven self-development method that can help both mentee and mentor develop perspective, build confidence, gain new skills and knowledge, and further personal development and career goals. Learn More Here

Spring Brings New Volunteer Opportunities

CXPA is full of opportunities to help advance the customer experience profession. There are several ways you can help CXPA implement 2021 goals. Opportunities include activities to help fostering diversity and growth through inclusive interactions across the globe. As well as, coordinating efforts to raise awareness and understanding of quality CX and more.

See new opportunities to help CX bloom here.

On the Move: March 2021

Want us to celebrate your career accomplishment? We want to hear from you-- please fill out this form.

Here are some CX pros who were on the move in March:

Top Row, L-R:
Gary Batroff, CCXP: VP, North America Partnerships at Thunderhead
Janelle Mansfield: VP, Customer Success and Experience at Gazelle.AI
Catherine Jeppsen, Ph.D, CCXP: Sr. Data Scientist for CX at Github
Bart Taylor: Chief Customer Officer at Protecta Insurance New Zealand
Walter Andri: Chief Customer Officer at Highline Beta

Bottom Row, L-R:
Charlene Foley, CCXP: Chief Customer Officer at Hearful
Morgan Meliski: Manager of Supporter Experience at Compassion International
Matt Monberg: Director of Supporter Experience at Compassion International
Francis Li: Chief Customer Officer at SysAid Technologies
Matthew Larson: Associate Director, CX Analytics at Concentrix

Coming this Week

Boston CXPA: April Coffee Chat: Meet & Greet and 2021 Plans

Wednesday, April 14, 2021, 8:00 AM to 9:30 AM ET

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Upcoming Webinars

Don’t Let Language Be A Barrier To Great Customer Service - CXPA Webinar Presented by RWS

Wednesday, April 21, 2021, 2:00 PM to 3:00 PM ET

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B2B CX: Take Your Program to the Next Level - CXPA Webinar Presented by Walker

Thursday, April 29, 2021, 2:00 PM to 3:00 PM ET

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Partner Events

CX Telecoms

When: April 27, 2021 - 12:00 PM - April 29, 2021 5:00 PM CST

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Don't Miss This

Closed Loop 2.0: Where Feedback Meets Experience Orchestration

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Live with CXPA -- Catching Up with CXPA: April 7th

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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Use of experience metrics in marketing and advertising

Integrating difficult analoue touchpoints into VOC system

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