CXPA Need to Know for the Week of March 1st

By Joy Wedge posted 02-25-2021 01:52 PM

  

Are you passionate about CX in Higher Ed?

The CXPA launched a community initiative to develop a list of all institutions of higher learning that offer Customer Experience programs, courses, certificates, or degrees. The first phase in this project relies on the knowledge of the community, so please take a few minutes to complete a survey entry for each college, university or higher education institution that has a "Customer Experience" offering of which you are aware. 

Now Open: CX Innovation Awards 
The annual CXPA Innovation Award is presented by CXPA to an organization that does not sell customer experience products/services and that has engaged in customer-focused innovation to solve customer challenges and enable organizational success. Nominations for this year's award are now open and closing on Friday, March 12th.

Nominations Are Open Here
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Coming this Week

Live with CXPA -- Advancing CX in Asia-Pacific

Monday, March 1, 2021, 9:00 AM ET | 2:00 PM GMT

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Találkozz ügyfélélmény vezetőkkel Magyarországon!

Friday, March 5, 2021, 3:00 PM to 4:00 PM CET

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Upcoming Webinars

CXPA Webinar Presented by Verizon: A Matter of Trust - Building Consumer Confidence in Data Sharing

When: Tuesday, March 2, 2021, 2:00 PM - 3:00 PM ET

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Upcoming Events

ExperienceCon

When: Tuesday, March 11, 2021, 9:00 AM - 6:10 PM ET

CXPA members receive a 15% discount. Please use code: CXPA21

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CX BFSI

When: March 23 - 24, 2021, 11:00 AM - 5:00 PM GMT

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CX 4.0: Experience Transformation & Service Excellence

When: Monday, March 8 - 10, 2021, 8:30 AM - 5:00 PM (South Africa ST)

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Join the Conversation

 

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

 

How to best capture client feedback when you are not responsible for the E2E tasks

Customer criticism of surveys



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