CXPA Need to Know for the Week of February 15th

By Joy Wedge posted 18 days ago


CXPA 2021 Update: Goals to Advance CX

We are committed to achieving our objectives through engaging the full CXPA community in collaboration, learning, and networking.  To ensure that everyone can participate regardless of any governmental, workplace, personal health, or safety restrictions, CXPA will forgo in-person activities in 2021 and instead focus on online engagement.  Adopting a goal-focused, virtual engagement strategy allows us to involve the entire global CXPA community to achieve CXPA’s 2021 goals. 

Hear a special message from 2021 CXPA Chair Barbie Fink, CCXP that shares an update about CXPA's goals for this year. Watch Video Here.

Office Closing Reminder

The CXPA Headquarters will be closed on Monday, February 15, 2021 in honor of Presidents Day.  

Now Open: CX Innovation Awards 
The annual CXPA Innovation Award is presented by CXPA to an organization that does not sell customer experience products/services and that has engaged in customer-focused innovation to solve customer challenges and enable organizational success. Nominations for this year's award are now open and closing on Friday, March 12th.

Nominations Are Open Here
volunteer opportunity image

Are you passionate about CX in Higher Ed?

The CXPA launched a community initiative to develop a list of all institutions of higher learning that offer Customer Experience programs, courses, certificates, or degrees. The first phase in this project relies on the knowledge of the community, so please take a few minutes to complete a survey entry for each college, university or higher education institution that has a "Customer Experience" offering of which you are aware. 

 'On the Move': A Celebration of Your Career

Have you started a new CX role or undertaken a new CX career venture? We want to celebrate you on our blog and social media channels. 

“On the Move,” is a new initiative to shine the spotlight on CXPA members who are starting in new CX positions. This can include promotions, roles in new organizations, or other new career ventures as CX practitioners, providers, or consultants. When you share your career news with us through this form, you may be featured in a blog post roundup or on social media celebrating your accomplishment.

CXPA is proud to recognize the following: 

Anne Cramer, CCXP
New Role: Lead Faculty, CX University
Location: San Francisco, California, U.S.

Annie Gendreau
New Role: CX Lead, Valtech
Location: Montreal, Canada

Suzanne Kinney, CCXP
New Role: Director, CX Business Insurance Shared Services, Travelers
Location: Hartford, Connecticut, U.S.

David Kriss
New Role: Head of Customer Experience, Modus
Location: Atlanta, Georgia, U.S.

Gene Lee, CCXP
New Role: Chief Experience Officer, Mailchimp
Location: Atlanta, Georgia, U.S.

Learn more here.

Coming this Week

Madison/Milwaukee Chapter Network Meeting

Tuesday, February 16, 2021, 1:00 PM to 2:00 PM CT

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Virtual CXPA Indianapolis Networking Breakfast by CXPA Indianapolis Network

Wednesday, February 17, 2021, 8:30 AM to 10:00 AM ET

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Omaha/Lincoln CXPA Network Meeting

Wednesday, February 17, 2021, 10:00 AM to 11:30 AM ET 

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CXPA Melbourne | 8 Imperative Customer Culture Disciplines Dr. Linden Brown

Friday, February 19, 2021, 12:15 PM to 1:00 PM AEDT

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Upcoming Webinars

The Evolution of Customer Experience: Where Do We Go From Here? Sponsored By: Cisco

When: Wednesday, February 17, 2021, 12:30 PM - 1:30 PM ET
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CXPA Webinar Presented by Verizon: A Matter of Trust - Building Consumer Confidence in Data Sharing

When: Tuesday, March 2, 2021, 2:00 PM - 3:00 PM ET

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Upcoming Events


When: Tuesday, March 11, 2021, 9:00 AM - 6:10 PM ET

CXPA members receive a 15% discount. Please use code: CXPA21

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Don't Miss This

Live with CXPA: Real Talk with the C-Suite About CX

View Recording

Join the Conversation


Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.


Building a CX recruit pipeline via relationships with higher education institutions

Creating a simple process to record anecdotal feedback from field staff

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