CXPA Need to Know for the Week of January 25th

By Joy Wedge posted 01-21-2021 12:59 PM


Are you passionate about CX in Higher Ed?

The CXPA launched a community initiative to develop a list of all institutions of higher learning that offer Customer Experience programs, courses, certificates, or degrees. The first phase in this project relies on the knowledge of the community, so please take a few minutes to complete a survey entry for each college, university or higher education institution that has a "Customer Experience" offering of which you are aware. 

Introducing 'On the Move': A Celebration of Your Career

Have you started a new CX role or undertaken a new CX career venture? We want to celebrate you on our blog and social media channels. 

“On the Move,” is a new initiative to shine the spotlight on CXPA members who are starting in new CX positions. This can include promotions, roles in new organizations, or other new career ventures as CX practitioners, providers, or consultants. When you share your career news with us through this form, you may be featured in a blog post roundup or on social media celebrating your accomplishment.

Learn more here.

2021 Innovation Award Volunteers Needed

The annual CX Innovation Awards are presented by CXPA to organizations or brands that do not sell customer experience products or services that have implemented innovative and successful customer experience initiatives. As the industry association for CX, this award showcases significant achievements and developments in the profession. We take great honor in recognizing outstanding achievements by organizations across the globe.

Apply to Volunteer as a 2021 Judge Here

Coming this Week

Greater Washington, D.C. CXPA “Sip and Share” Virtual Meet-Up!

Wednesday, January 27, 2021, 8:30AM to 9:30 AM ET

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Italian Network: Una nuova prospettiva post-Covid in Italia

Wednesday, January 27, 2021, 5:00 PM to 6:00 PM IT

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London Network: CX Leadership in These Times

Friday, January 28, 2021, 3:00 PM - 5:00 PM GMT

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CXPA Livestream Events

Beyond Service - Using Empathy to Improve CX with Steven Ramirez

When: Thursday, January 27, 2021 from 2:00 PM to 3:00 PM ET

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Upcoming Webinars

The Evolution of Customer Experience: Where Do We Go From Here? Sponsored by Cisco

When: Wednesday, February 17, 2020, 12:30 PM - 1:30 PM ET

More Information


Join the Conversation


Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.


Learning About Your Customers through Your Employees

Customer Experience, Customer Care, Customer Service

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