CXPA Need to Know for the Week of January 18th

By Joy Wedge posted 01-14-2021 10:40 AM

2021 New Board Members and Officers  

CXPA is excited to welcome new board members and officers for 2021. We are proud to be led by a Board of Directors drawn from leading organizations across the globe, including 2021 Officers and newly elected Board members:   

New 2021 Board Members

Jayalakshmi Sudarshan, CCXP, Customer Experience Leader, Hewlett Packard Enterprise, India
Mark Ratekin, CCXP, Global CX Principal Director, Confirmit
Mark Slatin, CCXP, SVP Director of Client Experience, Sandy Spring Bank
Roxie Strohmenger, CCXP, Vice President, Customer Experience Strategy, UKG (Ultimate Kronos Group)
Stacey Nevel, CCXP, Voice of the Customer Director, Prudential Financial

2021 Board Officers

Chair: Barbie Fink, CCXP
Vice Chair: Nancy Porte, CCXP, Global Customer Experience VP, Verint
Treasurer: Tabitha Dunn, CCXP, Chief Customer Officer, Sweden
Immediate Past Chair: Annette Franz, CCXP, Founder/CEO, CX Journey, Inc.

Please learn more about our Board members here.

2021 New Board and Officers

Are you passionate about CX in Higher Ed?

The CXPA launched a community initiative to develop a list of all institutions of higher learning that offer Customer Experience programs, courses, certificates, or degrees. The first phase in this project relies on the knowledge of the community, so please take a few minutes to complete a survey entry for each college, university or higher education institution that has a "Customer Experience" offering of which you are aware. 

Introducing 'On the Move': A Celebration of Your Career
Have you gotten a new CX role or undertaken a new CX career venture? We want to celebrate you on our blog and social media channels. Learn more here.

2021 Innovation Award Volunteers Needed

The annual CX Innovation Awards are presented by CXPA to organizations or brands that do not sell customer experience products or services that have implemented innovative and successful customer experience initiatives. As the industry association for CX, this award showcases significant achievements and developments in the profession. We take great honor in recognizing outstanding achievements by organizations across the globe.

Apply to Volunteer as a 2021 Judge Here

Holiday Office Closing
The CXPA offices are closed on Monday, January 18th in observance of Martin Luther King Day. 

Coming this Week

Italian Network: Nuove aziende per nuove famiglie

Wednesday, January 20, 2021, 5:00 PM to 6:00 PM IT

More Information

Indianapolis: Virtual CXPA Indianapolis Networking Breakfast

Thursday, January 21, 2021, 8:30 AM to 10:00 AM ET 

More Information

Denver Network: Virtual Networking Lunch

Thursday, January 21, 2021, 12:00 PM to 1:00 PM MT

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Member Roundtable: 2020 Reflections

Thursday, January 21, 2021, 4:00 PM - 5:00 PM CT

More Information

Upcoming Webinars

Boost Customer Retention and Growth in 2021 Sponsored by Airkit

When: Thursday, January 21, 2020, 1:00 PM - 2:00 PM ET

More Information


Don't Miss This

CXPA Livestream: CX Authority How to Show It and Grow It 

View Recording

Join the Conversation


Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.


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