CXPA is excited to welcome new board members and officers for 2021. We are proud to be led by a Board of Directors drawn from leading organizations across the globe, including 2021 Officers and newly elected Board members:
New 2021 Board Members
Jayalakshmi Sudarshan, CCXP, Customer Experience Leader, Hewlett Packard Enterprise, India
Mark Ratekin, CCXP, Global CX Principal Director, Confirmit
Mark Slatin, CCXP, SVP Director of Client Experience, Sandy Spring Bank
Roxie Strohmenger, CCXP, Vice President, Customer Experience Strategy, UKG (Ultimate Kronos Group)
Stacey Nevel, CCXP, Voice of the Customer Director, Prudential Financial
2021 Board Officers
Chair: Barbie Fink, CCXP
Vice Chair: Nancy Porte, CCXP, Global Customer Experience VP, Verint
Treasurer: Tabitha Dunn, CCXP, Chief Customer Officer, Sweden
Immediate Past Chair: Annette Franz, CCXP, Founder/CEO, CX Journey, Inc.
Please learn more about our Board members here.