CXPA Need to Know for the Week of December 21st

By Joy Wedge posted 12-17-2020 11:43 AM

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Happy Holidays! Office Closing Reminder

Our team wishes all of our members, sponsors, and supporters a very happy holiday season! 🎄 In observance of the holidays, our offices will be closed December 24th - 25th and December 31st - January 1st.

Give the Gift of CXPA Membership

Are you doing last minute holiday shopping?! Consider giving a CXPA Membership as a gift.

Looking for the perfect gift for your customer-obsessed colleagues? How about a CXPA membership? Give the gift of CXPA membership to clients, colleagues, friends and family. Buy online here. Great for gift-giving, up to the last-minute!

CXPA Topic Guide: Customer Journey Mapping

Our Topic Guides--CXPA members who are Certified Customer Experience Professionals--have curated our most relevant, popular articles, whitepapers, and webinars to bring you the very best information on topics that are critical to your success. Thanks to Chandan Chhabra, CCXP for organizing this Topic Guide on Customer Journey Mapping.

Customer Journey Mapping is a critical step for every business that aims to build a long-term relationship with its customer. It helps visualize the story of a customer's end-to-end experience with your brand, enabling you to key moments and pain points your customers have with your company.

See Topic Guide: Customer Journey Mapping

New Online Learning Opportunities Available

CXPA modular courses are a collaborative curriculum developed by top industry leaders in CX. CXPA modular courses are offered as recordings that can be purchased by CXPA members or non-members.

CX Foundations Course: Learn the basic concepts of Customer Experience and help you understand how they fit together for your organization.

Measurements, Metrics and Business Value Course: Learn how to build and communicate models so the organization and each stakeholder, sees the value of delivering a great customer and employee experience.

Special Offer: Save $40 on any modular online learning course today. Use Discount Code: FOLLOWER40

See Modular Courses Available

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CXPA Livestream: Driving CX Adoption Through Effective Internal Branding

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Customer Journey Ownership

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