CXPA Need to Know for the Week of November 23rd

By Joy Wedge posted 11-19-2020 11:42 AM


CXPA's Bright Future Starts with New Mission and Vision

Have you seen our new mission and vision statements? The CXPA Board and staff spent several months listening to members and reflecting on CXPA and its future. The CXPA as an organization is dedicated to the success of CX professionals. Our new mission and vision statements reflect these commitments. See our new Mission and Vision.


CXPA Topic Guide: Customer Journey Mapping

Our Topic Guides--CXPA members who are Certified Customer Experience Professionals--have curated our most relevant, popular articles, whitepapers, and webinars to bring you the very best information on topics that are critical to your success. Thanks to Chandan Chhabra, CCXP for organizing this Topic Guide on Customer Journey Mapping.

Customer Journey Mapping is a critical step for every business that aims to build a long-term relationship with its customer. It helps visualize the story of a customer's end-to-end experience with your brand, enabling you to key moments and pain points your customers have with your company.


Offices Closed for Thanksgiving Holiday

We will pause normal operations to give thanks and express gratitude on the upcoming Thanksgiving holiday. The CXPA offices we be closed on Thursday, November 26th and Friday, November 27th.

Coming This Week

Austin CXPA Network Virtual Coffee Chat

When: Tuesday, November 24, 2020, 8:00 AM to 9:00 AM CT

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Dutch Network: Online Speeddaten

When: Tuesday, November 24, 2020, 4:00 PM to 5:00 PM NL

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Italian Network LaCustomer Experience nell'emergenza Covid-19

When: Wednesday, November 25, 2020, 5:00 PM to 6:00 PM IT

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CXPA Livestream Events


LinkedIn Live: CXPA Livestream A Global Conversation on the CCXP - And Taking Charge of Your CX Career

When: Friday, November 20, 2020, 12:00 PM to 1:00 PM ET

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Upcoming Webinars

Employee and Frontline Engagement Today Sponsored by Medallia

When: December 8, 2020, 2:00 PM - 3:00 PM ET
More Information

Don't Miss This

CX Transformation in the Automotive Industry - A Conversation with Hussein Dajani

View the Recording

How Fit is Your Digital Experience Strategy Sponsored by Concentrix

View the Recording

Digital Experience and the Importance of Customer Memory Sponsored by Airkit

View the Recording

Join the Conversation


Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.


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