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CXPA's Bright Future Starts with New Mission and Vision
Have you seen our new mission and vision statements? The CXPA Board and staff spent several months listening to members and reflecting on CXPA and its future. The CXPA as an organization is dedicated to the success of CX professionals. Our new mission and vision statements reflect these commitments. See our new Mission and Vision.
CXPA Topic Guide: Customer Journey Mapping
Our Topic Guides--CXPA members who are Certified Customer Experience Professionals--have curated our most relevant, popular articles, whitepapers, and webinars to bring you the very best information on topics that are critical to your success. Thanks to Chandan Chhabra, CCXP for organizing this Topic Guide on Customer Journey Mapping.
Offices Closed for Thanksgiving Holiday
We will pause normal operations to give thanks and express gratitude on the upcoming Thanksgiving holiday. The CXPA offices we be closed on Thursday, November 26th and Friday, November 27th.
Austin CXPA Network Virtual Coffee Chat
When: Tuesday, November 24, 2020, 8:00 AM to 9:00 AM CT
Dutch Network: Online Speeddaten
When: Tuesday, November 24, 2020, 4:00 PM to 5:00 PM NL
LinkedIn Live: CXPA Livestream A Global Conversation on the CCXP - And Taking Charge of Your CX Career
When: Friday, November 20, 2020, 12:00 PM to 1:00 PM ET
Employee and Frontline Engagement Today Sponsored by Medallia
When: December 8, 2020, 2:00 PM - 3:00 PM ETMore Information
CX Transformation in the Automotive Industry - A Conversation with Hussein Dajani
View the Recording
How Fit is Your Digital Experience Strategy Sponsored by Concentrix
Digital Experience and the Importance of Customer Memory Sponsored by Airkit
Join the Conversation
Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.
Integrating Difficult analogue touchpoints into VOC system
CSAT Surveys - are they a waste of time?
Thank You to Our Global Sponsors