CXPA Need to Know for the Week of November 1st

By Joy Wedge posted 10-29-2020 02:29 PM

Recommend

Join a CXPA Town Hall Discussion on November 2nd

As a “by member, for member” association, we want to hear about the challenges you face and your feedback on the strategic priorities for CXPA. We also want to provide an opportunity for you to provide feedback on our upcoming 2021 commitments, as well as other topics you may want to address.

We hope you will join us to discuss new directions in greater depth and to share your thoughts as we consider next steps and 2021 priorities for CXPA.

Tune in on LinkedIn Live, Monday, November 2 at 12 noon Eastern

Nominate Someone for CXPA's Emerging Leaders Award

As the world’s premier organization dedicated to the professional development of career-oriented CX leaders, the Customer Experience Professionals Association has created a new “CXPA Emerging Leader” award to recognize those individuals who are new to CX, wish to grow their careers in the field, and who have positively impacted their organizations and customers early in their professional journey.

Bob Azman, CCXP, Immediate Past Board Chair and Emerging Leader Award committee member, said there are plenty of CX awards, but he always felt something was missing – recognition of the next generation of CX professionals. Read More.

Learn more about the Emerging Leader Award

CXPA Topic Guide: CX Metrics

It can be overwhelming to find relevant, unbiased CX resources to help move your work forward. CXPA is here to help. Karl Sharicz, CCXP, dives into the world of CX metrics and offers some advice to CX practitioners on the proper role of metrics in their work. Metrics pervade our world in so many ways and within the CX discipline, especially where performance is concerned, they often take center stage.

See the CXPA Topic Guide: CX Metrics Here

CXPA Livestream Events

CXPA Presents: CX in Government - A Conversation with Stephanie Thum, CCXP

When: Monday, November 2, 2020, 2:00 PM to 2:30 PM (ET)

More Information

CXPA Livestream: CXPA and InMoment

When: Tuesday, November 10, 2020, 2:00 PM to 2:30 PM
More Information

Upcoming Webinars

CX Healthcheck: How Fit Is Your Digital Experience Strategy? Sponsored by Concentrix

When: Thursday, November 12, 2020, 2:00 PM - 3:00 PM ET

More Information

Digital Experience and the Importance of Customer Memory Sponsored by Airkit

When: Wednesday, November 18, 2020, 1:00 PM - 2:00 PM ET

More Information

Don't Miss This

CX Realities: How Computacenter Brought Employees Along On Their CX Journey Sponsored by Confirmit

View the Recording

5 Lessons for Maintaining an Award-Winning Customer Experience Through Hard Times with Hertz Sponsored by Verizon
View the Recording

CXPA Live - Conversation with Chief Customer Officer Todd Unger of the American Medical Association

View the Recording

Customer Self-Support and the Customer Experience Sponsored by Vanilla Forums
View the Recording

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members.

Response Rates for CX Surveys

Level of relationship

Thank You to Our Global Sponsors