Blogs

It can be overwhelming to find relevant, unbiased CX resources to help move your work forward. CXPA is here to help. Karl Sharicz, CCXP, dives into the world of CX metrics and offers some advice to CX practitioners on the proper role of metrics in their work. Metrics pervade our world in so many ways and within the CX discipline, especially where performance is concerned, they often take center stage. 

See the CXPA Topic Guide: CX Metrics Here

As the world’s premier organization dedicated to the professional development of career-oriented CX leaders, the Customer Experience Professionals Association has created a new “CXPA Emerging Leader” award to recognize those individuals who are new to CX, wish to grow their careers in the field, and who have positively impacted their organizations and customers early in their professional journey.

 Bob Azman, CCXP, Immediate Past Board Chair and Emerging Leader Award committee member, said there are plenty of CX awards, but he always felt something was missing – recognition of the next generation of CX professionals. Read More.

Learn more about the Emerging Leader Award

If you know of anyone who is looking for a community of like-minded CX professionals, please invite them to take advantage of our extended special offer. Now available: Join by October 31st to save 20% off New Individual Membership. Use coupon code: CXDay20

Did you miss the CX Day festivities? Local networks held thought-provoking, insightful conversations and inspired CX professionals all throughout the day. Check out the below links for a quick recap.

CXPA Virtual Community Conversations 

2020 Impact Award Winners Live Reveal

See the 2020 CX Day Highlights

Silicon Valley Network: Lessons from a CX Leader's Journey

When: Monday, October 26, 5:00 PM to 6:30 PM (PT)

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Austin CXPA Virtual Network: Coffee Chat

When: Tuesday, October 29, 8:00 AM to 9:00 AM (CT)
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Kansas City Network: The Persuasive Effects of Verbal and Nonverbal Communication

When: Friday, October 30, 12:00 PM to 1:00 PM (CT) 

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CXPA Livestream: CXPA and American Medical Association

When: Wednesday, October 28, 2020, 10:30 AM to 11:00 AM (ET) 
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CXPA Livestream: CXPA and InMoment

When: Tuesday, November 10, 2020, 2:00 PM to 2:30 PM 
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5 Lessons for Maintaining an Award-Winning Customer Experience Through Hard Times with Hertz Sponsored by Inmoment

When: Tuesday, October 27, 2020, 2:00 PM - 3:00 PM ET
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Customer Self-Support and The Customer Experience Sponsored by Vanilla Forums

When: Wednesday, October 28, 2020, 12:00 PM - 1:00 PM ET 

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Design-Integration for Exceeding Customer Expectations Sponsored by Limina

When: Thursday, October 29, 2020, 11:00 AM - 12:00 PM ET

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CX Healthcheck: How Fit Is Your Digital Experience Strategy? Sponsored by Concentrix

When: Thursday, November 12, 2020, 2:00 PM - 3:00 PM ET

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Designing the Customer Experience for Success Sponsored by Verint

View the Recording

The Secret to CX Success: Four Tips for Inspiring Employee Engagement Sponsored by Concentrix

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GDPR and The Impact on Customer Experience Sponsored by Verizon

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Customer Experience and Politics: Do they Mix

Have you used tools for multi-level experience mapping?