CXPA Need to Know for the Week of September 21st

By Joy Wedge posted 09-17-2020 08:51 AM


Celebrate CX Day 2020

CX Day is an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks. The 2020 CX Day Celebration will be held on Tuesday, October 6th. 

Want to know how you can get involved? CXPA has planned virtual community conversations, a CXPA Live Impact Award winners reveal,  virtual backgrounds to use on any virtual gathering and much more. Get all the details here

CX Day

Help Shape the Future of the CCXP Credential

Would you mind taking 20 - 30 minutes out of your busy day to give us feedback on our current Certified Customer Experience Professional (CCXP) Exam? The CCXP exam was established six years ago to assess the skills and competencies necessary to successfully perform as a CX professional. Today, we are conducting this survey to understand how the CX profession has evolved over these past six years and if there now exists a need to update the scope of knowledge addressed by the examination.

Please use the following link to take the survey: Job Analysis Survey

Job Analysis Survey

Explore Volunteer Opportunities

CXPA accomplishes its work thanks to the time and talent contributed by CXPA Volunteers. You can explore a variety of CXPA volunteer opportunities available here.

Do you have an insight you would like to share? The CX community is very interested in thought leadership delivered through short-form video. We recently launched the Insight Exchange Video series and we welcome you to share your insight today. Click here for more details about this opportunity and apply today.

Coming This Week

Indianapolis Network: Virtual Networking Breakfast 

When: Thursday, September 24, 2020, 8:30 AM to 9:45 AM ET

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CXPA Livestream Events

CXPA Live: CX Day 2020 Preview

When: Tuesday, September 22, 2020, 2:00 PM - 3:00 PM ET 

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Upcoming Webinars

CX Webinar: 2020 Customer Journey Maturity Survey Results Sponsored by Usermind

When: Tuesday, September 29, 2020, 2:00 PM - 3:00 PM ET 

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GDPR and The Impact on Customer Experience Sponsored by Verizon

When: Tuesday, October 13, 2020, 2:00 PM - 3:00 PM ET
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The Secret to CX Success: Four Tips for Inspiring Employee Engagement Sponsored by Concentrix

When: Thursday, October 15, 2020, 2:00 PM - 3:00 PM ET

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Don't Miss This

Two Thumbs Up? The truth about Social Media Feedback Sponsored by Concentrix

View the Recording

Industry Events

European Customer Centricity Awards

When: Monday, September 21, 2020, 8:00 AM to Tuesday, September 22, 2020, 10:00 PM (HU)

Where: Online

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CX Day 2020

When: Tuesday, October 6, 2020, All Day 

Where: Online 
More Information 


Customer Contact Week Europe 2020

When: Monday, October 26th - Thursday, November 5th 8:00 AM -5:30 PM (EET)

Where: Online

More Information


Join the Conversation


Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well! 


Advice for mapping out customer feedback and other listening posts

Quant vs Qual NPS Surveys

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