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CXPA Need to Know for the Week of September 7th

By Joy Wedge posted 09-03-2020 12:39 PM

  
Offices Closed September 7th 

The CXPA Headquarters office will be closed on Monday, September 7th in observance of Labor Day. We will return to our normal schedule on Tuesday, September 8th. Thanks for your patience to any inquiries or questions.

Save the Date! CX Day is Tuesday, October 6th

Is CX Day on your calendar on Tuesday, October 6th? We can't wait to celebrate with you! We look forward to bringing everyone together to celebrate and recognize the Customer Experience industry. Stay tuned to learn ways you can be involved in this special global celebration. 



Help Shape the Future of the CCXP Credential

Would you mind taking 20 - 30 minutes out of your busy day to give us feedback on our current Certified Customer Experience Professional (CCXP) Exam? The CCXP exam was established six years ago to assess the skills and competencies necessary to successfully perform as a CX professional. Today, we are conducting this survey to understand how the CX profession has evolved over these past six years and if there now exists a need to update the scope of knowledge addressed by the examination.

Please use the following link to take the survey: Job Analysis Survey



Job Analysis Survey

CXPA Topic Guide: Establishing CX Governance

We've partnered with CXPA members to curate some of our very best resources on the topics critical to your success. CXPA knows that it can be difficult to find quality, unbiased resources to drive your CX program forward. In "CXPA's Guide to Establishing CX Governance," Derek O'Grady, CCXP, shares some of his favorite resources to help you establish better organizational alignment. Check it out today here. 

Explore Volunteer Opportunities

CXPA accomplishes its work thanks to the time and talent contributed by CXPA Volunteers. You can explore a variety of CXPA volunteer opportunities available here.

Do you have an insight you would like to share? The CX community is very interested in thought leadership delivered through short-form video. We recently launched the Insight Exchange Video series and we welcome you to share your insight today. Click here for more details about this opportunity and apply today.

 


Upcoming Webinars

CX Webinar: Future-Proof Your VOC Program Sponsored by Concentrix
When: Thursday, September 10, 2020, 2:00 PM - 3:00 PM ET

More Information

CX Webinar: Two Thumbs Up? The Truth About Social Media Feedback Sponsored by Concentrix
When: Tuesday, September 15, 2020, 2:00 PM  - 3:00 PM ET 

More Information

CX Webinar: Winning CX Strategies: Panel Chat with Erie Insurance & Pitney Bowes Sponsored by Confirmit
When: Thursday, September 17, 2020, 2:00 PM - 3:00 PM ET
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CX Webinar: 2020 Customer Journey Maturity Survey Results

When: Tuesday, September 29, 2020, 2:00 PM - 3:00 PM ET 

More Information

Industry Events
  

Insights Association X Event

When: Wednesday, September 16, 2020 to Thursday, September 17, 2020 , 2pm to 6pm ET

More Information

European Customer Centricity Awards

When: Monday, September 21, 2020, 8:00 AM to Tuesday, September 22, 2020, 10:00 PM (HU)

Where: Online

More Information

Customer Contact Week Europe 2020

When: Monday, October 26th - Thursday, November 5th 8:00 AM -5:30 PM (EET)

Where: Online

More Information

 

Join the Conversation

 

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well! 

 

Does anyone supply customer call recordings to your customers?

Tools for conducting virtual design sprints?




Thank You to Our Global Sponsors

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