CXPA Need to Know for the Week of 8/3/20

By Joy Wedge posted 07-30-2020 03:37 PM


Join a CXPA Town Hall Discussion on August 4th

As a “by member, for member” association, we want to hear about the challenges you face and your feedback on the strategic priorities for CXPA.  We also want to provide an opportunity for you to provide feedback on our diversity and inclusion commitments as well as other topics you may want to address.  Stacey Nevel, CCXP, Director, Voice of the Customer at Prudential and New York CXPA Network Lead will facilitate this Zoom call. (Two time options are provided to accommodate schedules.) Your feedback is also welcome in advance by completing this form.

Option 1: Aug 4, 2020 from 11:00 AM to 12:00 PM (ET)
Option 2: Aug 4, 2020 from 5:00 PM to 6:00 PM (ET)

Stacey N CCXP

Now Available Remote Proctor CCXP Exam Online
As of July 2020, the Certified Customer Experience Professional (CCXP) certification exam is now available as a secured, proctored, online test utilizing Prometric’s ProProctor™ system. This is an additional option to the current opportunity to take the exam at an in-person testing center. This remote opportunity allows individuals to take the CCXP exam in a safe and secure environment such as their home or office, and is administered with a live exam proctor to facilitate and monitor the exam process. The online exam process maintains the same rigor and validity as taking the test inside of a testing center. Learn More  Take the CCXP Exam Online

CX Impact Awards 

Have you or a colleague made a demonstrable impact on CX within an organization? 

If so, submit a video nomination for the 2020 CXPA Impact Awards. CX practitioners and providers across industries, geographies, and career levels may be nominated. Nominations will be accepted Friday, July 24th through Friday, August 21st, with winners announced on CX Day—Tuesday, October 6th!

These short videos should capture specific examples of how the nominee’s actions impacted CX or the organization’s CX program, the degree and type of impact the nominee’s actions had on customers, and ways that the nominee has distinguished him/herself and stands out from the crowd. 

Learn how to apply here 


Coming This Week

Making the Most of Your Membership

When: Thursday, August 6, 2020, 2:30 -3:00 CT
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Columbus Network: Expanding your Imagination via Improv

When: Thursday, August 6, 2020, 5:30 PM - 7:00 PM ET

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Member Roundtable: What's on your mind? (Beacon Metrics)

When: Friday, August 7, 2020, 8:00 AM - 9:00AM CT
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Member Roundtable: What's on your mind? (Customer-Centric Culture)

When: Friday, August 7, 2020, 4:00 PM - 5:00 PM CT
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Upcoming Webinars

CX Webinar: Step Up Your Self-Service: 3 Tips to Keep Your CX Agile and Impactful Sponsored by Zendesk

When: Tuesday, August 18, 2020, 2:00 PM - 3:00 PM ET

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CX Webinar: 2020 Customer Journey Maturity Survey Sponsored by Usermind

When: Thursday, August 20, 2020, 2:00 PM - 3:00 PM ET

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CX Webinar: Building a CX Business Case for Your CFO Sponsored by InMoment
When: Tuesday, August 25, 2020, 2:00 PM - 3:00 PM ET
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Industry Events

DACH Customer Experience Awards 2020

When: Friday, August 28, 2020, 8:45 AM -11:30 PM

Where: Radisson Blu Hotel Schwarzer Bock, Germany

CXPA members receive a 10% discount. Please use code: CXPA20

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Customer Contact Week Europe 2020

When: Monday, October 26th - Thursday, November 5th 8:00 AM -5:30 PM (EET)

Where: Online

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Join the Conversation


Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well! 


Challenges of Assessing Enterprise Maturity in the Public Sector

CSAT and Financial Improvement

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