CXPA Need to Know for the Week of 7/6/20

By Joy Wedge posted 07-01-2020 10:23 AM

  

CXPA Member Webinar Review: Say Goodbye to Boring and Ineffective Surveys Sponsored by OPINATOR

What I Loved: Old boring surveys are dead BUT listening to your customers and measuring their experiences has become more important than ever.

David Solana (Co-Founder and CMO, OPINATOR) lays down a 10-step process that helps businesses re-imagine the surveys in today’s age of the customer. Using your own brand theme for surveys and being relevant and available at the right time and at the right place for your customers are crucial to solicit better response rates. He concludes the webinar by explaining how these surveys can now be used to not only compile valuable insights but also act as a source of revenue.

Key Quote: “Building effective digital interactions when measuring experiences is essential for success.”

This Webinar is Perfect For: Customer experience heads and for those who extensively work in VoC.

Click here To View the Webinar Recording

Webinar Review Opinator

Chandan Chhabra, CXPA Member

Explore Volunteer Opportunities

CXPA accomplishes its work thanks to the time and talent contributed by CXPA Volunteers. You can explore a variety of CXPA volunteer opportunities available here.

Do you have an insight you would like to share? The CX community is very interested in thought leadership delivered through short-form video. We recently launched the Insight Exchange Video series and we welcome you to share your insight today. Click here for more details about this opportunity and apply today.

The deadline is approaching for the opportunity to be a CXPA Topic Guide. You will work with guidance from CXPA’s Content Manager, Gabe Smith, CCXP, to compile a directory of CXPA resources in a designated topic. Your help is needed! Click here for more details on this opportunity and apply today. The deadline for applications has been extended to July 6th.

CCXP Testing Center Update

Many testing centers that were closed due to the COVID-19 pandemic have re-opened, though there may be local limitations. As we receive details, we will share those further, and we are also exploring additional testing options to address challenges. 

Please click HERE for the latest updates on testing centers in the US, Canada, and around the world.

Coming This Week

Austin Network Coffee Chat
When: Tuesday, July 7, 2020, 8:00 AM - 9:00 AM CT
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Silicon Valley Network: Delta Dental CX and EX Transformation

When: Tuesday, July 7, 2020, 5:00 PM - 6:30 PM PT
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Chicago Network: 
EX and CX at Work: Best Practices for Returning to the Workplace

When: Wednesday, July 8, 2020, 5:00 PM - 6:00 PM CT

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Member Roundtable: What's on your Mind? (Social Disruption & CX)
When: Friday, July 10th, 8:00 AM - 9:00 AM CT
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Member Roundtable: What's on your Mind? (Topic TBD)
When: Friday, July 10th, 12:00 PM - 1:00 PM CT
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Member Roundtable: What's on your Mind? (Beacon Metrics?)
When: Friday, July 10th, 4:00 PM - 5:00 PM CT
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Upcoming Webinars

Making the Most of Your Membership Call 

When: Thursday, July 9, 2020, 2:00 PM - 3:00 PM ET

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CXPA Presents: Developing Empathetic Leaders: A Conversation with Coach Daron

When: Thursday, July 9, 2020, 12:30 PM - 1:30 PM ET

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CX Webinar: Partners In CX: How CX Leaders Can Team-Up with Contact Centers to Demonstrate the ROI of CX Sponsored by Zendesk
When: Thursday, July 16, 2020, 2:00 PM - 3:00 PM ET

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CXPA Webinar: New Thinking for a New Normal and the Great Reset Sponsored by Bond Brand Loyalty

When: Tuesday, July 28, 2020, 2:00 PM - 3:00 PM ET

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Member Roundtable: What's on your Mind? (Social Disruption & CX)
When: Friday, July 10th, 8:00 AM - 9:00 AM CT
More Information

Member Roundtable: What's on your Mind?
When: Friday, July 10th, 12:00 PM - 1:00 PM CT (Topic TBD)
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Member Roundtable: What's on your Mind with Beacon Metrics?
When: Friday, July 10th, 4:00 PM - 5:00 PM CT
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Don't Miss This

CX Webinar: The Reality of Mapping: Practical Advice on Getting Your Journeys Right Sponsored by Quadient

View Recording


CX Webinar: Re-Thinking Digital Feedback Strategies for the New World Sponsored by Concentrix

View Recording

So You've Finished Your Journey Map, Now What? Sponsored by Usermind

View Recording

Industry Events
  

CX Leaders Live
When: Tuesday, July 14th, 2020, 11:00 AM - Wednesday, July 15th, 2020, 5:00 PM (ET)
Where: Online

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CX Emotion
When: July 22, 2020, 9:00 AM - 5:30 PM
Where: Online
CXPA members receive a 20% discount. Please use code: CXPA

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DACH Customer Experience Awards 2020

When: Friday, August 28, 2020, 8:45 AM -11:30 PM

Where: Radisson Blu Hotel Schwarzer Bock, Germany

CXPA members receive a 10% discount. Please use code: CXPA20

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Customer Contact Week Europe 2020

When: Monday, October 26th - Thursday, November 5th 8:00 AM -5:30 PM (EET)

Where: Online

More Information

 

Join the Conversation

 

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well! 

 

Market Research vs CX vs UX research

An argument with CFO "Why should we invest in experience?"




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