CXPA Need to Know for the Week of 6/29/20

By Joy Wedge posted 06-25-2020 02:14 PM


2020 Customer Journey Maturity Survey

How are customer journeys applied to team structure, approach, and strategy across industries? What are key insights to establish or grow investments in journeys within your organizations? CXPA and Usermind have teamed up to create a new survey to help CX pros get answers. Take the survey here and the CXPA community will be able to use these insights to create better resources.

Usermind Survey

CXPA Member Webinar Review: Say Goodbye to Boring and Ineffective Surveys Sponsored by OPINATOR

What I Loved: Old boring surveys are dead BUT listening to your customers and measuring their experiences has become more important than ever.

David Solana (Co-Founder and CMO, OPINATOR) lays down a 10-step process that helps businesses re-imagine the surveys in today’s age of the customer. Using your own brand theme for surveys and being relevant and available at the right time and at the right place for your customers are crucial to solicit better response rates. He concludes the webinar by explaining how these surveys can now be used to not only compile valuable insights but also act as a source of revenue.

Key Quote: “Building effective digital interactions when measuring experiences is essential for success.”

This Webinar is Perfect For: Customer experience heads and for those who extensively work in VoC.

Click here To View the Webinar Recording

Webinar Review Opinator

Chandan Chhabra, CXPA Member

Explore Volunteer Opportunities

CXPA accomplishes its work thanks to the time and talent contributed by CXPA Volunteers. You can explore a variety of CXPA volunteer opportunities available here.

Do you have an insight you would like to share? The CX community is very interested in thought leadership delivered through short-form video. We recently launched the Insight Exchange Video series and we welcome you to share your insight today. Click here for more details about this opportunity and apply today.

The deadline is approaching for the opportunity to be a CXPA Topic Guide. You will work with guidance from CXPA’s Content Manager, Gabe Smith, CCXP, to compile a directory of CXPA resources in a designated topic. Your help is needed! Click here for more details on this opportunity and apply today. The deadline for applications has been extended to July 6th.

CCXP Testing Center Update

Many testing centers that were closed due to the COVID-19 pandemic have re-opened, though there may be local limitations. As we receive details, we will share those further, and we are also exploring additional testing options to address challenges. 

Please click HERE for the latest updates on testing centers in the US, Canada, and around the world.

July 4th Holiday Observed

In observance of the upcoming July 4th holiday, our offices will operate on limited staff Friday, July 3rd and Monday, July 6th. Please allow extra time for the processing of any inquiries during this time. The CXPA headquarters team wishes all of our members, sponsors, and supporters a very happy July 4th holiday!

Upcoming Webinars

CX Webinar: The Reality of Mapping: Practical Advice on Getting Your Journeys Right Sponsored by Quadient

When: Tuesday, June 30, 2020, 11:00 AM - 12:00 PM ET

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Making the Most of Your Membership Call 

When: Thursday, July 9, 2020, 2:00 PM - 3:00 PM ET

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CXPA Presents: Developing Empathetic Leaders: A Conversation with Coach Daron

When: Thursday, July 9, 2020, 12:30 PM - 1:30 PM ET

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CX Webinar: Partners In CX: How CX Leaders Can Team-Up with Contact Centers to Demonstrate the ROI of CX Sponsored by Zendesk
When: Thursday, July 16, 2020, 2:00 PM - 3:00 PM ET

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Don't Miss This

So You've Finished Your Journey Map, Now What? Sponsored by Usermind

View Recording

Industry Events

CX Leaders Live
When: Tuesday, July 14th, 2020, 11:00 AM - Wednesday, July 15th, 2020, 5:00 PM (ET)
Where: Online

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CX Emotion
When: July 22, 2020, 9:00 AM - 5:30 PM
Where: Online
CXPA members receive a 20% discount. Please use code: CXPA

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DACH Customer Experience Awards 2020

When: Friday, August 28, 2020, 8:45 AM -11:30 PM

Where: Radisson Blu Hotel Schwarzer Bock, Germany

CXPA members receive a 10% discount. Please use code: CXPA20

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Customer Contact Week Europe 2020

When: Monday, October 26th - Thursday, November 5th 8:00 AM -5:30 PM (EET)

Where: Online

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Join the Conversation


Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well! 


Impacts to Surveying Since Covid-19

Customer Centricity Survey What do you ask your employees?

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