CXPA Need to Know for the Week of 6/1/20

By Joy Wedge posted 05-28-2020 10:38 AM

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CX Mentorship Program

The CXPA was founded to create a safe space for CX professionals to gather, network, ask questions, and learn from each other. There’s no better way to do just that than by participating in our Mentor Match program. All members are welcome to participate as a mentor and/or a mentee, and joining Mentor Match is easy. Simply fill out a brief profile to enroll in the directory of your fellow mentor/mentee participants, then mentees are encouraged to view the profiles of available mentors and approach them to begin a relationship. Previous mentees have called the program “a gift in my life” and mentors express they “learn just as much as they do” during the mentorship. Let’s advance the CX profession together by connecting with a career confidant and to give your professional development the boost it deserves.

Learn more about becoming a Mentee or Mentor here.

How are you Celebrating Service Design Day?

Service Design Day is coming up on June 1st. How are you celebrating? CXPA supports the "do good, give back" mission, and working for the greater good with participation from our members and volunteers. Our CX Builds Resilience efforts has new content added regularly from CX thought leaders, to give you and your executives' guidance to not just survive difficulties, but to thrive. Learn more here.

Special thanks to CXPA Istanbul who helped plan a Service Design Day event that focuses on: Inspiring Designs during Covid-19, Design Solutions during Covid-19 and more. Learn more about the event here.

CCXP Testing Center Update

All testing centers closed due to the COVID-19 pandemic. They are beginning to open again in some places where allowed. The re-opened centers may have limitations. As we receive details, we will share those further, and we are also exploring additional testing options to address these challenges.

Please click HERE for the latest updates on testing centers in the US, Canada, and around the world.

Coming This Week

Silicon Valley Network: Customer Obsession at VMware

When: Tuesday, June 2, 2020 from 5:00 AM to 6:30 PM (PT)

Where: Online

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Twin Cities Network: CX for Skeptics - How to Build a Business Program that Creates Business Impact

When: Tuesday, June 2, 2020, 5:30 PM - 7:30 PM

Where: Online

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Charlotte Network: Virtual Roundtable - Adapting CX Programs to Changing Times

When: Thursday, June 4, 2020, 4:00 PM - 5:00 PM
Where: Online

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Upcoming Webinars

CX Webinar: EX to CX - Understanding the Impact in Times of Crisis Sponsored by NICE Satmetrix

When: Tuesday, June 9, 2020, 11:00 AM - 12:00 PM ET

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CX Webinar: Say Goodbye to Boring and Ineffective Surveys - WOW CX Management Hacks for the New Decade Sponsored by OPINATOR

When: Thursday, June 11, 2020, 11:00 AM - 12:00 PM ET

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CX Webinar: Shape Your CX Program to Success Sponsored by Confirmit

When: Tuesday, June 16, 2020, 2:00 PM - 3:00 PM ET

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CX Webinar: Partners In CX: How CX Leaders Can Team-Up with Contact Centers to Demonstrate the ROI of CX Presented by Zendesk

When: Thursday, June 18, 2020, 2:00 PM - 3:00 PM ET

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CX Webinar: So You’ve Finished Your Journey Map, Now What? Sponsored By Usermind

When: Tuesday, June 23, 2020, 2:00 PM - 3:00 PM ET

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CX Webinar: Re-Thinking Digital Feedback Strategies for the New World Sponsored by Concentrix

When: Thursday, June 25, 2020, 2:00 PM - 3:00 PM ET

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CX Webinar: The Reality of Mapping: Practical Advice on Getting Your Journeys Right Sponsored by Quadient
When: Tuesday, June 30, 2020, 11:00 AM - 12:00 PM ET

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Don't Miss This

CX Webinar: How Customer Interaction Technologies Support Optimal CX Response to Crises
View the Recording

Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well!

Customer Experience Training in a COVID-19 Landscape

Request for suggestions: CX Summer Reading

Thank You to Our Global Sponsors