Blogs

There are now 21 building blocks available! Have you seen our CX Builds Resilience campaign that highlights customer experience as a strategy for resilience? While a complete customer experience transformation requires several years of ongoing commitment, we carved out building blocks that are intended to help you make better immediate decisions that balance short-term considerations with long-term resiliency and success.

We are coordinating with internationally recognized Customer Experience experts who have helped organizations from around the world achieve successful customer experience transformations to create actionable guidance. Learn more and see how you can receive notifications when each building block is released here.

Have you spent time on our new site? If you're a CXPA member, please sign in to see new member benefits. For those looking to become more involved in a local network or virtually engage with other CX professionals in a similar niche—such as non-profit or B2B—the “Get Involved” page offers ample opportunities to connect. After joining a community, users can post community-specific discussion topics and learn about upcoming events. CXPA members can also post CX resources to the community library. The enhanced site also offers new ways for CXPA members to volunteer, whether to earn credits toward CCXP renewal or simply to contribute thought leadership. Members can search for opportunities that suit their interests, skills, and experiences, and apply for open opportunities that match their qualifications. Read more and check out a site tutorial video here. 

Indianapolis Network: Virtual Networking Breakfast

When: May 26, 2020 from 8:30 AM to 9:45 AM (ET)

Where: Online

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Boston Network: Calm Admist Crisis for the Experience Professional

When: Wednesday, May 27, 2020, 12:00 PM - 1:30 PM

Where: Online

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Toronto Network: Virtual Event - CX Strategies for Challenging Times

When:  May 28, 2020 from 1:00 PM to 2:30 PM (ET)
Where: Online

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Melbourne Network: CX Circles

When: May 28, 2020 from 8:00 PM to 8:45 PM ((UTC+10:00) Melbourne)

Where: Online

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CX Webinar: EX to CX - Understanding the Impact in Times of Crisis Sponsored by NICE Satmetrix

When: Tuesday, June 9, 2020, 11:00 AM - 12:00 PM ET

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CX Webinar: Say Goodbye to Boring and Ineffective Surveys - WOW CX Management Hacks for the New Decade Sponsored by OPINATOR

When: Thursday, June 11, 2020, 11:00 AM - 12:00 PM ET

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CX Webinar: Shape Your CX Program to Success Sponsored by Confirmit

When: Tuesday, June 16, 2020, 2:00 PM - 3:00 PM ET

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CX Webinar: Partners In CX: How CX Leaders Can Team-Up with Contact Centers to Demonstrate the ROI of CX Presented by Zendesk

When: Thursday, June 18, 2020, 2:00 PM - 3:00 PM ET

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CX Webinar: Ask the Experts: Crisis Communications – Lessons Learned So Far
View the Recording