CXPA Need to Know for the Week of 5/25/2020

By Joy Wedge posted 05-21-2020 01:48 PM

Connect, Learn, and Share on Our Upcoming Roundtable Calls

Be a source of strength for your fellow CXPA members! We've scheduled a series of roundtable calls for you to connect and build your CX support system while the world learns to overcome the many new challenges we're collectively facing. Registration is limited to ensure all who join have ample opportunity to share, so reserve your spot today. Please see below, in the Upcoming Webinars section, for dates and times you can join. We'll all get through this together! 


CX Builds Resilience Campaign

There are now 21 building blocks available! Have you seen our CX Builds Resilience campaign that highlights customer experience as a strategy for resilience? While a complete customer experience transformation requires several years of ongoing commitment, we carved out building blocks that are intended to help you make better immediate decisions that balance short-term considerations with long-term resiliency and success.

We are coordinating with internationally recognized Customer Experience experts who have helped organizations from around the world achieve successful customer experience transformations to create actionable guidance. Learn more and see how you can receive notifications when each building block is released here.

The New Offers Enhanced Opportunities to Connect, Learn, and Advance Your Career

Have you spent time on our new site? If you're a CXPA member, please sign in to see new member benefits. For those looking to become more involved in a local network or virtually engage with other CX professionals in a similar niche—such as non-profit or B2B—the “Get Involved” page offers ample opportunities to connect. After joining a community, users can post community-specific discussion topics and learn about upcoming events. CXPA members can also post CX resources to the community library. The enhanced site also offers new ways for CXPA members to volunteer, whether to earn credits toward CCXP renewal or simply to contribute thought leadership. Members can search for opportunities that suit their interests, skills, and experiences, and apply for open opportunities that match their qualifications. Read more and check out a site tutorial video here

Website Video Tutorial - Gabe

Coming This Week

Indianapolis Network: Virtual Networking Breakfast

When: May 26, 2020 from 8:30 AM to 9:45 AM (ET)

Where: Online

More Information

Boston Network: Calm Admist Crisis for the Experience Professional

When: Wednesday, May 27, 2020, 12:00 PM - 1:30 PM

Where: Online

More Information

Toronto Network: Virtual Event - CX Strategies for Challenging Times

When:  May 28, 2020 from 1:00 PM to 2:30 PM (ET)
Where: Online

More Information

Melbourne Network: CX Circles

When: May 28, 2020 from 8:00 PM to 8:45 PM ((UTC+10:00) Melbourne)

Where: Online

More Information

Upcoming Webinars

CX Webinar: CX is a 4 X 100 Relay - Success Lies in the Exchange Zone Sponsored by Pacific Consulting Group
When: Thursday, May 28, 2020, 2:00 PM - 3:00 PM ET

More Information

Roundtable Discussion: COVID-19 Challenges 

When: Friday, May 29, 2020, 8:00 AM - 9:00 AM CT

More Information

Roundtable Discussion: COVID-19 Challenges 

When: Friday, May 29, 2020, 12:00 PM - 1:00 PM CT

More Information

Roundtable Discussion: COVID-19 Challenges 

When: Friday, May 29, 2020, 4:00 PM - 5:00 PM CT

More Information

CX Webinar: EX to CX - Understanding the Impact in Times of Crisis Sponsored by NICE Satmetrix

When: Tuesday, June 9, 2020, 11:00 AM - 12:00 PM ET

More Information

CX Webinar: Say Goodbye to Boring and Ineffective Surveys - WOW CX Management Hacks for the New Decade Sponsored by OPINATOR

When: Thursday, June 11, 2020, 11:00 AM - 12:00 PM ET

More Information

CX Webinar: Shape Your CX Program to Success Sponsored by Confirmit

When: Tuesday, June 16, 2020, 2:00 PM - 3:00 PM ET

More Information

CX Webinar: Partners In CX: How CX Leaders Can Team-Up with Contact Centers to Demonstrate the ROI of CX Presented by Zendesk

When: Thursday, June 18, 2020, 2:00 PM - 3:00 PM ET

More Information

Don't Miss This

CX Webinar: Ask the Experts: Crisis Communications – Lessons Learned So Far
View the Recording

Industry Events


DACH Customer Experience Awards 2020

When: Friday, August 28, 2020, 8:45 AM -11:30 PM

Where: Radisson Blu Hotel Schwarzer Bock, Germany

CXPA members receive a 10% discount. Please use code: CXPA20

More Information

Customer Contact Week Europe 2020

When: Monday, October 5 - 8, 2020, 8:00 AM - 5:30 PM (EET)

Where: Barvelona

More Information

Join the Conversation


Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well! 


Please contribute... definitions of Customer Understanding v VOC

Post COVID CX India

Thank You to Our Global Sponsors

Gold Sponsor

Silver Sponsors Bronze Sponsors

MaritzCX Logo