Blogs

CXPA Need to Know for the Week of 5/11/20

By Joy Wedge posted 05-07-2020 12:45 PM

  
CX Builds Resilience Campaign

We recently launched a new campaign to highlight customer experience as a strategy for resilience. While a complete customer experience transformation requires several years of ongoing commitment, we carved out building blocks that are intended to help you make better immediate decisions that balance short-term considerations with long-term resiliency and success.

We are coordinating with internationally recognized Customer Experience experts who have helped organizations from around the world achieve successful customer experience transformations to create actionable guidance. Learn more and see how you can receive notifications when each building block is released here.

Connect, Learn, and Share on Our Upcoming Roundtable Calls

Be a source of strength for your fellow CXPA members! We've scheduled a series of roundtable calls for you to connect and build your CX support system while the world learns to overcome the many new challenges we're collectively facing. Registration is limited to ensure all who join have ample opportunity to share, so reserve your spot today. Please see below, in the Upcoming Webinars section, for dates and times you can join. We'll all get through this together! 

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Coming This Week

Boston Network: Taking an "outside in" perspective on the customer experience

When: May 13, 2020 from 1:00 PM to 2:00 PM (ET)

Where: Online

More Information

Melbourne Network: Developing Award Winning Customer Care Standards

When: May 14, 2020 from 12:30 PM to 1:30 PM ((UTC+10:00) Melbourne)

Where: Online
More Information



Upcoming Webinars

CX Webinar: 3 Reasons CX Programs Fail to Deliver Measurable Results Sponsored by Topbox

When: Tuesday, May 12, 2020, 2:00 PM - 3:00 PM ET
More Information



Roundtable Discussion: COVID-19 Challenges 

When: Friday, May 15, 2020, 8:00 AM - 9:00 AM CT

More Information

Roundtable Discussion: COVID-19 Challenges 

When: Friday, May 15, 2020, 12:00 PM - 1:00 PM CT

More Information

Roundtable Discussion: COVID-19 Challenges 

When: Friday, May 15, 2020, 4:00 PM - 5:00 PM CT

More Information



 

CX Webinar: Ask the Experts: Crisis Communications – Lessons Learned So Far Sponsored by Quadient

When: Tuesday, May 19, 2020 11:00 AM - 12:00 PM ET

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Making the Most of your Membership (AEST Time Zone Special)

When: May 20, 2020 from 12:30 PM to 1:00 PM ((UTC+10:00) Melbourne)

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CX Webinar: How Customer Interaction Technologies Support Optimal CX Responses in a Crisis Sponsored by CallMiner

When: Thursday, May 21, 2020, 2:00 PM - 3:00 PM ET

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CX Webinar: CX is a 4 X 100 Relay - Success Lies in the Exchange Zone Sponsored by Pacific Consulting Group

When: Thursday, May 21, 2020, 2:00 PM - 3:00 PM ET

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Don't Miss This

CX Webinar: Future-proof Your VOC Program Sponsored by Concentrix
View the Recording



Industry Events

  

DACH Customer Experience Awards 2020

When: Friday, August 28, 2020, 8:45 AM -11:30 PM

Where: Radisson Blu Hotel Schwarzer Bock, Germany

CXPA members receive a 10% discount. Please use code: CXPA20

More Information


Join the Conversation

 

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well! 

 

B2B VOC in a Pandemic - when to shut it down, when to reopen it?

Color-coded NPS Questionnaire scales





Thank You to Our Global Sponsors



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