CXPA Need to Know for the Week of 5/4/20

By Joy Wedge posted 04-30-2020 01:14 PM

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CX Builds Resilience Campaign

We recently launched a new campaign to highlight customer experience as a strategy for resilience. While a complete customer experience transformation requires several years of ongoing commitment, we carved out building blocks that are intended to help you make better immediate decisions that balance short-term considerations with long-term resiliency and success.

We are coordinating with internationally recognized Customer Experience experts who have helped organizations from around the world achieve successful customer experience transformations to create actionable guidance. Learn more and see how you can receive notifications when each building block is released here.

Insight Exchange Video Series

The CXPA Insight Exchange Video Series highlights CXPA member thought leaders from across the globe. These CX practitioners and providers share insights and perspectives to help deepen your CX knowledge and advance the discipline of customer experience. We invite you to be a part of this series. To contribute a video, please review our video guidelines to prepare a video, and then submit it here.

Coming This Week

San Francisco Network: COVID-19

When: May 5, 2020 from 5:30 PM to 6:30 PM (PT)

Where: Online

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Washington DC Network: What Does CX look like in a COVID-19 world?

When: May 6, 2020 from 4:00 PM to 5:00 PM (CT)

Where: Online
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Calgary Network: CX Strategy and Leadership post COVID-19

When: May 6, 2020 from 5:00 PM to 6:00 PM (MT)

Where: Online
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Upcoming Webinars

CX Webinar: Future-Proof Your VOC Program Sponsored by Concentrix

When: Tuesday, May 5, 2020, 2:00 PM - 3:00 PM ET

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CX Webinar: The Future of Feedback: Adapting Customer Listening for Our Changing World Sponsored by InMoment

When: Thursday, May 7, 2020, 2:00 PM - 3:00 PM ET

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CX Webinar: 3 Reasons CX Programs Fail to Deliver Measurable Results Sponsored by Topbox

When: Tuesday, May 12, 2020, 2:00 PM - 3:00 PM ET
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CX Webinar: Ask the Experts: Crisis Communications – Lessons Learned So Far Sponsored by Quadient

When: Tuesday, May 19, 2020 11:00 AM - 12:00 PM ET

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CX Webinar: How Customer Interaction Technologies Support Optimal CX Responses in a Crisis Sponsored by CallMiner

When: Thursday, May 21, 2020, 2:00 PM - 3:00 PM ET

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CX Webinar: CX is a 4 X 100 Relay - Success Lies in the Exchange Zone Sponsored by Pacific Consulting Group

When: Thursday, May 21, 2020, 2:00 PM - 3:00 PM ET

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Industry Events

The Emotion Al Conference

When: Tuesday, May 5, 2020, 8:45 AM - 5:00 PM

Where: Online

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DACH Customer Experience Awards 2020

When: Friday, August 28, 2020, 8:45 AM -11:30 PM

Where: Radisson Blu Hotel Schwarzer Bock, Germany

CXPA members receive a 10% discount. Please use code: CXPA20

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North America Customer Centricity Awards

When: Oct 9, 2020 from 8:00 AM to 5:00 PM (CST)
Where: Plano, Texas (TBC)

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CXPA members receive a 15% discount. Please use code: CXPA15

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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well!

My one "CX thing" to focus on in this era of COVID-19 ... what's yours?

CX Workshop Framework Suggestions?

Thank You to Our Global Sponsors