CXPA Need to Know for the Week of 3/23/20

By Joy Wedge posted 03-19-2020 04:02 PM

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Our Popular Member Benefit is Now Open

The CXPA was founded to create a safe space for CX professionals to gather, network, ask questions, and learn from each other. There’s no better way to do just that than by participating in our Mentor Match program. All members are welcome to participate as a mentor and/or a mentee, and joining Mentor Match is easy. Simply fill out a brief profile to enroll in the directory of your fellow mentor/mentee participants, then mentees are encouraged to view the profiles of available mentors and approach them to begin a relationship. Previous mentees have called the program “a gift in my life” and mentors express they “learn just as much as they do” during the mentorship. Let’s advance the CX profession together by connecting with a career confidant and to give your professional development the boost it deserves. Sign up as a mentor or mentee today.

New Ebook: Guide to Developing CX Job Descriptions

“Any CX professional ought to know how valuable they are and having appropriate context allows them to create value within their organizations,” says Chris Rios, CX Practice Leader at Blue Rock Search. Download “CXPA’s Guide to Developing CX Job Descriptions” ebook today for insights into the knowledge, skills, and abilities that will allow you to take the next step in your CX career.

CXPA Postpones the 2020 Global Insight Exchange

The Coronavirus COVID-19 pandemic has created unprecedented challenges to life, meetings, and the worldwide economy. Given the uncertainty of the coming weeks and months, we believe the best plan is to postpone the Global Insight Exchange until 2021. We hope everyone will focus the remainder of this year on helping our communities recover, and then come together to celebrate CXPA’s 10th anniversary. We will be issuing full refunds of registration fees to all registrants – no action needed on your part. Read the full statement here.

Industry Events

CX Talks Dallas 3rd Annual Customer Experience Summit

When: Tuesday, March 31, 2020, 8:00 AM - 6:00 PM CDT

Where: Cityplace Tower, Dallas, TX

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DACH Customer Experience Awards 2020

When: Friday, May 29, 2020, 8:45 AM -11:30 PM

Where: Radisson Blu Hotel Schwarzer Bock, Germany

CXPA members receive a 10-15 percent discount. Please use code: CXPA20

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Join the Conversation

Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members. You are welcome to put your two cents in as well!

How is COVID-19 impacting you and your CX work?

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